Bromford
Neighbourhood Coach
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Operational patch: Churchdown (Pirton Fields) & Twigworth
Contract: Full-time, 10-month Fixed-term
Hours: 37.5 per week (Monday-Friday)
Workstyle: Roaming - a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Thursday 13 August 2026
Are you passionate about helping people and skilled in guiding customers to better manage their homes? Would you like to join an organisation recognised as a Great Place to Work? If so, then we are eager to hear from you!
About the Role
This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of around two hundred New Build homes. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities
- Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary.
- You’ll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.
- Working closely with our maintenance and lettings teams, you’ll effectively allocate empty homes and manage customers’ expectations regarding repairs, as well as escalate property maintenance issues.
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What We’re Looking For
To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.
This position is a full-time, 10-month fixed term contract, and subject to an enhanced DBS check. Regular home working is available.
You Will Be Someone Who
- Has experience working in a customer facing role, ideally within housing management.
- Strives to achieve performance targets, maximising customer satisfaction.
- Is tenacious and resilient – who does what it takes to achieve the right outcome.
- Sees the best in people and has the capacity to coach.
- Has a reputation for first-rate influencing, negotiating and relationship building skills.
- Will be a great ambassador for Bromford.
- Has access to a vehicle and a full driving licence.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.
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If you’re ready to make a difference and grow your career with us, apply today!
The closing date is Thursday 13 August with interviews taking place at our Shannon Way office, Tewkesbury (GL20 8ND).
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Attractive career development opportunities
- The Values
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