Hafod
Neighbourhood Coach
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Here for people. Here for communities. Here for you.
What is the role?
As a Neighbourhood Coach at Hafod, you’ll be at the heart of our communities, building strong relationships with tenants and helping them to get the most from their homes, neighbourhoods and opportunities.
Make a difference every day as a Neighbourhood Coach at Hafod. This is a permanent part-time 20 hrs job opportunity.
This is much more than traditional housing management. You’ll take a person-centred and coaching approach, empowering tenants to find solutions, build confidence and achieve their goals. You’ll also play an important part in creating thriving neighbourhoods by working closely with colleagues, communities and local partners.
This role involves travelling independently across our sites and services as part of day-to-day duties. Because of this, you'll need to hold a full, valid driving licence and have access to a vehicle. If you use your own vehicle for work, you'll also need appropriate insurance for business use.
What you’ll be doing
- Managing your own patch of properties and providing a high-quality, person-centred housing management service.
- Building positive relationships with tenants, understanding their individual circumstances, goals and aspirations.
- Using coaching skills to help tenants find solutions, take ownership and build confidence and independence.
- Supporting tenants to understand their rights and responsibilities and sustain successful tenancies.
- Managing tenancy matters including sign-ups, tenancy changes, rent and service charge accounts, anti-social behaviour and, where required, legal action.
- Working collaboratively with internal teams, local communities and partner organisations to connect tenants with the right advice and support.
- Helping to identify local needs and opportunities that contribute to stronger, healthier and more connected communities.
- Maintaining accurate tenant records and using information and performance data to prioritise your work and deliver positive outcomes.
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You can find the full job description attached for a more detailed overview of the role.
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What you’ll bring
- Experience of working in a similar role, ideally within a housing or support-related environment.
- Experience of using coaching approaches with customers or colleagues and developing simple, achievable action plans.
- Strong customer focus and the ability to build positive relationships with people from a range of backgrounds.
- Confidence in resolving practical and complex problems and making effective decisions.
- Strong communication skills, including the ability to confidently manage challenging conversations.
- Good digital and numerical skills, with the ability to maintain accurate records and manage a busy and varied workload.
- A positive, flexible and resilient approach, with the ability to work independently as well as part of a wider team.
- A current full driving licence and access to a vehicle.
Most importantly, we’re looking for someone who shares our values and is passionate about working alongside people to help them thrive in their homes and communities.
Interested in applying?
Submit your application online.
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