The Regenda Group
Neighbourhood & Communities Manager
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Annual salary of £55,424 (FTE)
Permanent role
Full-time (35 hours)
Liverpool city centre office base
Please see attached our recruitment pack (at the bottom of this page) with full details of this role.
The role
As Neighbourhood Manager, you will lead and manage the Merseyside Neighbourhood Team, ensuring the delivery of a high-quality, professional and customer-focused tenancy and housing management service for Regenda Homes customers.
You will play a pivotal role in bringing our Neighbourhood Strategy to life, creating strong, supportive and inclusive neighbourhoods where people feel safe, connected and able to thrive, enabling residents to live happy and healthy lives.
As a key member of the wider Housing Management Team, you will work collaboratively across the organisation to deliver excellent services and positive outcomes for customers. You will inspire, motivate and develop your team, driving performance and ensuring the successful delivery of the Regenda Group Board's vision and strategic objectives as set out in the Corporate Plan.
The right fit
- A professional qualification in Housing (level 4 or above) or willingness to work towards within a 2 year period.
- Significant experience of managing at ‘middle manager’ level with responsibility within housing or direct relevant field. Experience of managing frontline services with dispersed teams and remote service delivery.
- Strong knowledge of current social housing legislation and good practice, including regulatory standards, tenant satisfaction measures (TSMs), managing complaints within the scope of The Housing Ombudsman Service and tenancy and estate management processes including ASB.
- Good knowledge of the care, support, and housing sector relating to contract management, housing and social law, local service commissioning and relevant regulatory standards.
- Awareness and experience of the economic, social and environmental context of the local neighbourhoods in which we operate and risks to customers and Regenda.
- Strong budget management experience, with an understanding of what drives costs and performance within the service and a clear focus on the achievement of improved value for money and efficiency.
- A strong track record of effective partnership working with a range of external agencies and ability to negotiate with and influence partners and stakeholders to achieve shared aims.
- Experience in policy writing, research and development.
- Experienced in contract management, quality control and dispute resolution.
- Excellent attention to detail and focus on quality to ensure processes are followed, information is accurate and service standards high.
- Strong ICT skills, including proficiency with Microsoft Office.
- Full UK Drivers licence, have access to a car and business insurance for mileage claim purposes.
- Be prepared to work flexibly outside of normal office hours, as required.
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Who We Are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.
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What We Offer
Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer’s contribution to the pension scheme (match funded).
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
"We regenerate places and create opportunities for people"
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
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