The Regenda Group
Neighbourhood & Communities Officer
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Annual salary of £39,000 (FTE)
Permanent role
Full-time (35 hours), part-time and flexible working patterns available
Liverpool city centre office base
Please see attached our recruitment pack (at the bottom of this page) with full details of this role.
The role
As a Neighbourhood Officer, you will be part of a dedicated team delivering a high-quality, professional and customer-focused tenancy and housing management service to Regenda Homes customers. You will play a key role in bringing our Neighbourhood Strategy to life by helping to create strong, supportive and inclusive communities where people feel safe, connected and able to thrive.
You will take ownership of a defined geographical neighbourhood patch, adopting a place-based approach to its management. As a visible and trusted representative of Regenda within our communities, you will build strong relationships with customers and local stakeholders, proactively managing neighbourhoods, sustaining tenancies and resolving issues effectively.
Working closely with colleagues across the organisation, you will ensure neighbourhood standards are maintained, key performance indicators are achieved and customer satisfaction remains at the heart of everything you do.
The right fit
- Housing qualification (Level 3 or above), or willingness to achieve this within two years.
- Experience in social housing, housing management, or a customer-facing role delivering excellent service.
- Strong understanding of social housing legislation, regulatory standards, complaints handling, and current neighbourhood management issues.
- Ability to build positive relationships and work effectively with customers, including those with vulnerabilities or complex needs, as well as external partners and stakeholders.
- Proven ability to work collaboratively as part of a team while managing your own workload, priorities and lone-working responsibilities.
- Resilient, flexible and customer-focused, with a proactive approach to problem-solving and continuous improvement.
- Strong analytical and organisational skills, with experience using data to monitor performance, achieve KPIs and drive service improvements.
- Excellent attention to detail, record-keeping and written communication skills.
- Competent IT skills, including Microsoft Office applications.
- Full UK driving licence, access to a vehicle and business insurance for mileage purposes.
- Willingness to work flexibly outside normal office hours when required.
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Who We Are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.
Our People Services team will review your application and will be in touch shortly.
What We Offer
Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
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We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer’s contribution to the pension scheme (match funded).
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
"We regenerate places and create opportunities for people"
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
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