Bournville Village Trust
Neighbourhood Coordinator
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Salary: £36,774 to £40,025
Hours: 37 hours – Full Time – Monday to Friday
Patch: Telford (Hybrid Working)
Do you have great people skills and a desire to make a difference?
Then this is an unmissable opportunity to work for an organisation like BVT. We are looking for a Neighbourhood Coordinator to join our team and to help us develop and improve the way that we deliver our services.
We are a charitable trust with a diverse portfolio of services. The Neighbourhood Coordinator would be perfect for someone who is looking to take the next step in their career and/or someone who wants to change their career. You will have the opportunity to take ownership of your own neighbourhood, learn, develop and expand your skills. You will play an integral part in improving the lives of our residents.
We aspire to having a diverse and inclusive workforce. To help achieve this, we offer job opportunities that are agile and centred on personal and professional development in an environment where well-being and work-life balance is a key part of our culture.
Job Profile
As the Neighbourhood Coordinator you will be responsible for 1 of our 6 neighbourhoods. This used to be a job traditionally taken by a Housing Officer role, however we have looked to freshen up our approach and ensure the new role of Neighbourhood Coordinator builds on the traditional housing management approach, along with working closely with our residents to provide an excellent place to live.
As a Neighbourhood Coordinator you will be managing a wide range of activities and customers, from a variety of backgrounds. You will be a positive ambassador for BVT and the services that we provide, ensuring you work with both internal and external partners to deliver excellent services to our customers whilst building strong positive relationships with the local community.
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You will deal with a variety of issues from signing up new customers, ensuring our residents get along, keeping your neighbourhood safe and looking great, to organising community events and working with local stakeholders to deliver the best possible outcomes for our customers.
Candidate Profile
You will be values driven and focused on delivering great services. We want people who are just as passionate about our values of partnership, fairness, quality, integrity and innovation as we are. As a Neighbourhood Coordinator you will bring the following key skills to the role:
- 100% customer focussed.
- An understanding of the Housing Sector and its current challenges
- You will be values driven and focused on delivering great services, be empathetic and adept at communicating with stakeholders.
- Being organised and having good problem-solving skills is key as well as the ability to work independently and as part of a team.
- You will be self-motivated and have a willingness to learn.
Benefits
At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement. These include:
- Basic 32 days holiday (29 days basic, 3 days at Christmas) plus 8 statutory days.
- Flexible Working.
- A competitive employer contributed pension scheme of 10%
- Healthcare scheme which is free to all employees offering cashback towards optical, dental, therapy treatments, consultations and scans together with counselling sessions and a 24 hour helpline
- Savings on leisure activities with Trust Treats, offering discounted products and services both online and on the high street. You can make savings on your everyday shopping, holidays and insurance.
- Enhanced maternity, paternity, adoption and shared parental leave.
- Extensive support towards learning and development ensuring that all staff are offered opportunities to develop their skills and careers.
- Life assurance 4x annual salary.
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Meet BVT – who we are and what do we do?
Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future. We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios.
To understand more about our work, including our aims of place-shaping, community building, championing people and providing great homes, you can read our Corporate Plan 2023- 2032 at https://www.bvt.org.uk/wp-content/uploads/2024/05/BVT-Corporate-Plan-2023-2032.pdf
If you require reasonable adjustments and/or support in completing our application process, please contact the HR team by calling on 01216671148 or email hr@bvt.org.uk. If you are having issues with the website and accessing the application form, please also use the same contact details.
Closing date: 10am on 24/09/2026
Interview dates: TBC
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