Jobs.co.uk
Neighbourhood Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Role
The Neighbourhood Manager will lead a housing team for a London provider, overseeing tenancy management and community standards across a designated patch. This full-time, temporary contract pays £30.00 to £31.70 per hour (PAYE) with hybrid working. Reporting to the Head of Housing, you will manage Neighbourhood Officers and a Housing Coordinator, driving performance and regulatory compliance. Responsibilities include delivering responsive, customer-focused services, ensuring safe and well-maintained environments, and supporting continuous improvement. Strong leadership within social housing is essential. This London-based position suits a professional ready to guide staff and uphold service quality.
Responsibilities
- Lead and manage a team delivering high-quality neighbourhood and tenancy management services.
- Ensure excellent customer service and resident satisfaction across homes.
- Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding, and community engagement.
- Manage complex tenancy cases, including enforcement action, legal proceedings, and possession cases where required.
- Ensure compliance with housing legislation, council policies, and the Regulator of Social Housing Consumer Standards.
- Monitor team performance through KPIs, service standards, and performance indicators, implementing improvement plans where necessary.
- Lead estate inspections, identify environmental improvements, and work with internal teams to resolve issues.
- Manage voids, tenancy sign-ups, and allocations to minimise turnaround times.
- Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales.
- Build strong relationships with residents, contractors, elected members, and external partners including Police, Health Services, and community organisations.
- Produce performance reports and provide updates to senior management.
- Support service transformation and continuous improvement initiatives across the Housing Service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Experience
- Experience managing neighbourhood or housing management services within a Local Authority or Housing Association.
- Strong knowledge of tenancy management, neighbourhood management, and housing legislation.
- Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues.
- Proven experience leading, motivating, and developing high-performing teams.
- Strong understanding of estate management and resident engagement.
- Experience managing complaints and improving customer satisfaction.
- Ability to interpret housing legislation and ensure regulatory compliance.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong report writing, analytical, and organisational skills.
- Experience working within a performance-driven environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Skills
- Neighbourhood Management
- Tenancy Management
- Housing Management
- Estate Management
- Anti-Social Behaviour (ASB)
- Resident Engagement
- Complaints Resolution
- Performance Management
- Regulatory Compliance
- Fire Safety Compliance
- Safeguarding
- Partnership Working
- Service Improvement
- Leadership & Staff Management
Qualifications
- Degree or equivalent professional experience.
- Level 4 Housing Qualification (or willingness to work towards one) is desirable.
Why Apply?
This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction, and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change, and make a genuine difference to residents across the borough.
If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Location: London
Contract: Temporary
Pay Rate: £30.00 - £31.70 per hour PAYE ~ 300 per day Umbrella
Working Pattern: Hybrid
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location