Berneslai Homes
Neighbourhood Officer
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Neighbourhood Officer
Barnsley (based at our Carlton Depot or any other base within the geographical boundaries of Barnsley)
About Us
At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our ‘3 Cs’ values – Customer first, Can do, and Curious – we are committed to delivering high-quality services that put people at the heart of everything we do.
We are now looking for a Neighbourhood Officer to join us on a full-time basis, working 37 hours per week for a 9-12 month fixed-term contract.
The Benefits
- Salary of £32,578 - £35,570 per annum
- Agile working packages
- Excellent pension scheme
- Discounted gym membership
- Health & wellbeing checks
- Fantastic training and development opportunities
This is a fantastic opportunity for a social housing professional with experience in estate and tenancy management or community safety to join our customer-focused organisation.
You’ll have the chance to build on your housing experience in a rewarding front-line role, broadening your expertise while seeing first-hand the difference you can make to residents and communities across Barnsley.
What’s more, just as you support our communities, we’ll support you with genuine development opportunities and a superb range of benefits to support your wellbeing, reward your contribution and help you get more from your working life.
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So, if you’re ready to take your housing experience further in a role where your impact truly matters, read on and apply today!
The Role
As a Neighbourhood Officer, you will provide a proactive, practical and visible tenancy and estate management service to our customers and communities.
Getting out and about across Barnsley, you will manage a designated patch, supporting new and existing tenants by providing welcome visits, practical advice and appropriate referrals, and identifying vulnerabilities and safeguarding concerns.
You will manage empty properties, working with internal teams and partners to re-let homes quickly and address tenancy breaches and anti-social behaviour through appropriate interventions when required.
Additionally, you will:
- Complete support checklists and risk assessments
- Make referrals to internal and external support services
- Work with the Lettings Service to assess Housing Waiting List applications
- Support the effective operation of the Lettings Policy
- Help ensure the best use of housing stock
- Support the sustainability of local communities
About You
To be considered as a Neighbourhood Officer, you will need:
- Experience in social housing, including estate and tenancy management, or community safety-related work
- Experience of using software applications, including Microsoft Office and bespoke IT systems
- The ability to communicate effectively with residents and colleagues
- A willingness to work flexible hours to meet the needs of the service
- An NVQ Level 3, BTEC National Certificate or equivalent, or relevant experience or transferable skills
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Please note, this post requires a Basic Criminal Record Check.
Other organisations may call this role Housing Officer, Tenancy Officer, Neighbourhood Housing Officer, Estate Management Officer, Housing Management Officer, Community Housing Officer, Tenancy Management Officer, or Estate Officer.
Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to take your next step as a Neighbourhood Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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