Aster Group UK
Neighbourhood Officer
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Neighbourhood Officer
Salary: £35,045 per annum
Location: Somerset
Hours: 37 hours per week
Closing date: 10 August 2026
Are you looking for a new challenge in housing and a chance to make a real difference in our communities?
We’re currently recruiting for a Neighbourhood Officer to join our team in Somerset.
What you’ll be doing
You’ll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in.
With a risk-based approach, you’ll manage properties dealing with all aspects of tenancy and estate management.
- You’ll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions.
- You’ll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance.
About you
You’ll have experience of working in a customer-facing role, approaching daily challenges enthusiastically. It is essential that you have tenancy and estate management experience alongside a good knowledge of housing practice and legislation.
- You will be able to flexibly respond to unplanned situations and you’ll be confident to think on your feet to problem solve in the moment.
- You’ll be liaising with our customers daily, so you’ll have experience of handling challenging situations with a wide variety of customers whose needs will vary.
- You must be organised and able to manage and prioritise a diverse workload with competing demands.
- You’ll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite.
- You’ll need to hold a full UK driving licence with access to your own vehicle for work purposes.
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The main office HUB in Somerset is in Frome and you'll typically find yourself working from there around two days per month.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.
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We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
Successful candidates will be required to have a Basic DBS check.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
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