Clarion Housing Group
Neighbourhood Response Officer x 2
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Salary: £35,809 to £41,593 per annum
Location: Kings Court Stevenage
Hours: 36 hours per week
Contract Type: Permanent
About the Role
We’re seeking confident, customer-focused Neighbourhood Response Officers to support the effective management of properties across the East region.
Responsibilities
- Assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.
- Work collaboratively with other teams, external agencies, and residents to ensure that Clarion Neighbourhoods are clean and safe.
- Identify improvements and investigate breaches of tenancy.
- Develop and deliver neighbourhood plans and local offers.
- Work with local resident groups to develop local community facilities, activities, and events.
- Take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance.
- Regularly travel across local regions to meet our residents, depending on the requirements of the business.
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Job Requirements
- Ability to travel across the region, covering a large geographical and remote patch.
Role Details
- This is a hybrid role with a base location at our office in Stevenage. Candidates will be expected to work from the office, as well as travel across the local region as and when required.
Additional Information
- Clarion Housing Group is currently undertaking changes to its regional operating model. As a result, whilst this role is being recruited within the East Region and the advertised patch, the successful candidate should be aware that regional boundaries, patch allocations, and reporting arrangements may change in the future. It is anticipated that, as part of these changes, this role is likely to transfer into the North, Central, and West Region, although this is subject to organisational consultation and approval processes. The geographical area of responsibility may also be adjusted to align with the new operating model.
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This post is subject to Basic Criminal Record Check Clearance.
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At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.
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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Closing Date
Thursday 10th September 2026 at midnight
Act Now
Apply today! This vacancy may close early without notice.
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