Be One Homes
Neighbourhood Safety Officer
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About the Role
We're looking for someone who is passionate about supporting people, promoting fairness, and maintaining safe, thriving communities. As a Neighbourhood Safety Officer, you will take ownership of a designated neighbourhood patch, working closely with customers to address anti-social behaviour, tenancy breaches, and other community safety concerns. Using a balanced and proactive approach, you will investigate cases, support victims, challenge unacceptable behaviour, and work with colleagues and partner agencies to resolve issues before they escalate, helping customers feel safe and secure in their homes.
Key Responsibilities
- Manage anti-social behaviour and tenancy breach cases from start to finish, keeping accurate records and clear action plans
- Listen to customers, take clear statements, and provide regular updates and appropriate support
- Work with partner agencies and support services to agree solutions that meet individual needs
- Identify vulnerable customers and make referrals to relevant support services when required
- Gather information and evidence to support enforcement or legal action where necessary
- Use inclusive language and ensure equality, diversity and inclusion are considered in every decision
- Report health and safety concerns and share learning to reduce risk
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What you’ll need to succeed
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- A good understanding of anti-social behaviour and tenancy breach issues, and how they affect people
- Experience working with customers or communities in sensitive or challenging situations
- Strong organisation and case management skills, with the ability to prioritise work and meet deadlines
- Clear and confident communication skills, both written and verbal
- The ability to build positive, professional relationships and handle difficult conversations calmly
- Digital skills to use everyday technology such as email, case systems, and Microsoft applications
- A full, valid driving licence
What we offer
- Hybrid working & flexibility – supporting work-life balance
- Generous annual leave – starting at 27 days, rising to 32 days after 5 years plus bank holidays
- Birthday day off – take your birthday as paid leave
- Buy or sell annual leave – flexible options to suit your lifestyle
- Local bank holiday – extra day off around New Year
- Enhanced maternity, paternity & adoption pay
- Free on-site parking at key office locations
- Employee Assistance Programme – emotional wellbeing support for you and your family
- Cycle to Work & Car Leasing Schemes – save on tax and NI
- Pension schemes with life insurance cover
- Perkbox – an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
- Healthcare cash plan – claim back costs for dental, optical, physio & more
- Lifestyle discounts – cashback and savings at major retailers
- Learning & development opportunities – grow your career
- Volunteer days – up to 5 paid days to give back
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