Coventry City Council
Neighbourhood Support Officer
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Neighbourhood Enforcement Team
The Neighbourhood Support Officer Role
The Neighbourhood Support Officer role, based in the Neighbourhood Enforcement Team, acts as a visible uniformed enforcement presence in neighbourhoods and provides "on-street” advice to the public. This role also involves signposting them to other Council services where appropriate and making them aware of the problems arising from non-compliance with environmental services legislation.
- Challenge unacceptable behaviour in the neighbourhood, such as environmental issues, PSPO, ASB, dog fouling, littering, and graffiti.
- Utilise appropriate legislative tools, including the issuing of fixed penalty notices as well as other statutory notices for environmental offences and breaches, where informal approaches have been disregarded.
To liaise effectively and collaboratively with other officers across the Council and in other statutory agencies, such as the Police, in tackling crime, environmental issues, and anti-social behaviour.
What is the Job Role?
We are looking for adaptable, proactive, dedicated individuals to join our Neighbourhood Enforcement Team. You will be working as part of a close-knit team and will be required to work closely with Compliance Officers [Neighbourhood Enforcement] dealing with a wide range of environmental and neighbourhood nuisances.
In your role, you will be acting as a visible uniformed enforcement presence and provide "on-street” advice to the public. You will signpost them to other Council services where appropriate and make them aware of the problems arising from non-compliance with environmental services legislation.
You will challenge behaviour that is unacceptable in the neighbourhood such as fly-tipping, dog fouling, littering, and graffiti, and, where informal approaches have been disregarded, utilise appropriate legislative tools, including the issuing of fixed penalty notices as well as other statutory notices for environmental offences and breaches.
We are looking for someone with:
- Excellent interpersonal skills, able to relate and deal with issues from local residents and staff from partner organisations in an assertive, polite, and tactful manner.
- Oral and written communication skills, including the use of telephone, radio, and other communication devices, and making accurate notes of incidents and activities undertaken during the day.
- Previous experience with an enforcement background would be useful.
- Knowledge of the Fixed Penalty Notice process, and the issuing of, compiling prosecution files, and attending court.
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This post is exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
To apply for this role you must have a valid full manual UK driving licence.
What We Offer?
At Coventry City Council, we’re proud to offer a comprehensive benefits package designed to support your wellbeing, development, and work-life balance:
- Competitive salary with incremental progression and salary matching
- Generous annual leave starting at 28 days annual leave (plus Bank Holidays) with an option to purchase more and rising to 33 days following 5 years of service.
- Generous local government pension scheme to help plan for your future
- Lifestyle discounts across a wide range of activities and retailers
- Flexible working arrangements to support your personal and professional needs
- Inclusive Employee Networks: EmbRace, Pride, Disability, Young people, and Women
- Employee Assistance Programme offering confidential support
- Certified training courses to help you grow and thrive
Explore the full range of benefits at #MyRewards – Coventry City Council
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person; please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.
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Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.
We recognise that AI is now part of everyday life and can be a helpful tool when used appropriately. However, applications should reflect your own skills and experience.
We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!
Different backgrounds. One goal. Real impact.
At Coventry, we're building a workforce that reflects our diverse communities. Guided by our One Coventry Values, we celebrate inclusion, diversity of thought, and lived experience.
We especially welcome applicants from minority ethnic/global majority, LGBT+, those with a disability, and neurodiverse backgrounds – your voice can help shape a fairer future for our residents. Find out more here - https://www.coventry.gov.uk/council-vacancies
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Coventry City Council
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