Citizen
Neighbourhood Team Leader
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Neighbourhood Team Leader
Salary
£56,385
Position
Permanent, Monday – Friday, 37 Hours Per Week
Location
Coventry
We are brave, we are ambitious, we are honest, and we are Citizen!
You will lead a dynamic team of Neighbourhood Officers who are patched based and strive to make a difference in our communities. You will be responsible for developing the team and work with your peers to ensure a consistent service delivery to our customers. Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and the surrounding areas.
Manager’s Quote
The Neighbourhood Team Leader role is both challenging and rewarding, offering an excellent opportunity for someone with strong housing management experience and proven people management skills. You will be responsible for the line management and development of a team of eight colleagues, while working collaboratively with four other neighbourhood teams across the Coventry area to deliver high-quality services to residents.
As the frontline point of contact for our communities, the team plays a vital role in creating safe, sustainable neighbourhoods.
This is a fast-paced role that requires excellent problem-solving abilities, sound judgement and the confidence to make decisions quickly. We are looking for someone who is proactive, resilient and solution-focused, with a genuine commitment to delivering positive outcomes for residents and communities.
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If you enjoy variety, thrive on building relationships and have a passion for making a difference, this could be the ideal opportunity for you.
Key Responsibilities
- Staff management of a team of officers, ensuring wellbeing, support and guidance
- Overseeing tenancy management and estate issues.
- Dealing with Anti-Social behaviour and supporting the officer in serious cases, and actively be involved in multi - agency work to resolve issues.
- Managing sensitive safeguarding matters
- Reviewing the regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for the officer’s new tenancy visits.
Requirements
As Neighbourhood Team Leader, we need you to have:
- Proven management experience
- Current clean driving licence and access to a car
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- CIH Level 4 - or willing to work towards
Benefits
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays
- Annual leave purchase scheme – option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational sick pay
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
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Find out more here: [Citizen | Benefits](Citizen | Benefits)
Company Culture
We will work together as one team and embrace our Citizen values.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing Date
- Closing date: 9th September 2026
- Interview date: W/C 14th September 2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
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