Nestle Operational Services Worldwide SA
Nespresso Corporate & Internal Communication Manager UK&I
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Corporate and Internal Communications Lead UK & Ireland
Business Area: Nespresso
Location: Gatwick (Hybrid working 2-3 times in the office)
Permanent
Salary up to £62,000-£68,000 depending on experience
Some of our other fantastic benefits
- Generous pension scheme – up to 12% contribution from Nestle
- 17% Car Allowance
- Competitive bonus scheme
- 12 flexible days on top of 25-day holiday entitlement
- 2 paid volunteering days
- A focus on personal development and growth
Although this is a full-time opportunity, please speak to us about what flexibility means to you. We are always open to discussing individuals’ flexible working needs, so please don’t let this stop you from applying.
At Nespresso, we don’t just sell coffee, we create exceptional experiences. We are the Nestlé Nespresso SA Company and are proud to be one of the fastest-growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. We guarantee quality by taking a careful, thoughtful, and sustainable approach to how we produce and market our premium coffee pods and machines.
Nespresso UK&I operates across the United Kingdom and the Republic of Ireland, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers. We take pride in championing inclusion and diversity.
Your Impact
Reporting to the Marketing Director, you will protect and enhance Nespresso’s external reputation across the UK & ROI, leading corporate communications through strong media, stakeholder, and third-party partnerships. You will shape a consistent narrative in collaboration with global teams, Nestlé communications teams, and agency partners, while proactively mitigating reputational risk and supporting the senior executive team.
- Implement the global Corporate Communications strategy for the UK & ROI.
- Monitor external dialogue and earned media, escalating reputational issues with key internal stakeholders.
- Lead issue and crisis communications, building alignment across leadership teams, third parties, and media.
- Own corporate media relations and create clear internal and external communications, including Q&As, leadership messaging, and customer-facing narratives.
- Partner with the CEO and leadership team to deliver internal communications that build colleague pride and engagement.
- Own the full end-to-end internal communications plan, ensuring clear and consistent messaging across the business.
- Manage designated PR agencies, including performance reviews, and control/report the Corporate Communications budget.
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Your ingredients for success
To succeed in this role, you’ll bring a strong mix of internal and external communications experience, with the ability to operate confidently across corporate communications, media relations, stakeholder engagement, and reputational risk.
Essential skills and experience
- Corporate communications experience, either in-house or agency side, with strong media relations experience.
- Proven knowledge of the UK&I media landscape, including issue and crisis management.
- Experience creating clear internal and external communications, including leadership messaging, Q&As, and customer-facing narratives.
- Strong agency management, stakeholder management, and networking skills, with the confidence to escalate emerging issues quickly and professionally.
- Experience managing brand communication principles, social media guidelines, premium brand tone of voice, and relevant media monitoring or IT tools.
- Comfortable operating in a complex and evolving environment, quickly adapting to change and new requirements.
- Proactive and solution-oriented mindset, with the ability to react quickly and resolve issues.
- Clear and confident communication skills, with the ability to coordinate across functions, seniority levels, and external partners.
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Desired skills and experience
- Experience in premium, luxury, or retail environments.
- Exposure to sustainability communications, industry bodies, or third-party partnerships.
- Budget management experience.
If you’re excited by the opportunity to drive our communication strategy for one of the world’s most iconic premium brands, we’d love to hear from you.
What you need to know
- Job advert posting date: 21st August 2026
- Job advert closing date: 4th September 2026
We will be considering candidates as they apply and may occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
Our Commitment to Inclusive Hiring
At Nestlé, our values are rooted in respect. We believe that embracing diversity and creating an inclusive environment enables everyone to reach their full potential and drives innovation. We welcome applicants from all backgrounds. We know that not everyone will meet every requirement listed in this advert. If you're excited about the opportunity and can demonstrate relevant skills, experience, or potential, we’d encourage you to apply.
Accessibility and Adjustments
At Nestlé, we're committed to creating an inclusive and supportive recruitment experience where everyone can perform at their best. If you require any adjustments at any stage of the recruitment process, please let us know. We'll work with you to understand your needs and make appropriate arrangements. Any information you share with us will be treated in the strictest confidence and used only to support you throughout the recruitment process.
To find out more about Nestlé’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestlé: Recruitment Journey | Nestlé UK & Ireland
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