Qualifications

The ideal candidate will possess a strong technical background with proficiency in relevant programming and scripting languages, as well as experience working in enterprise environments. Essential qualifications include expertise in C# and ASP.NET, familiarity with .NET Core, and experience with SQL Server, including scripting and using SQL tools such as SQL Profiler. Knowledge of PowerShell and Windows Server environments is also required. Candidates should demonstrate excellent communication skills, both written and verbal, with the ability to convey complex technical information clearly to diverse audiences. Eligibility for BPSS clearance is mandatory, which requires candidates to have lived and worked continuously in the UK for at least three years. A proactive attitude, willingness to participate in an on-call rota, and a commitment to ongoing professional development are also essential for success in this role.

Responsibilities

• Participate in a rotational schedule to monitor the ServiceNow system for new calls and incidents, ensuring timely response and resolution within SLA targets.
• Provide advanced third-line support for applications, addressing issues related to functionality, data integrity, integration, and performance that users encounter.
• Respond to user requests by providing guidance on application usage, troubleshooting, and resolving technical faults to maintain optimal system performance.
• Develop, test, and implement fixes for identified issues, ensuring minimal disruption to end-users and business operations.
• Conduct operational maintenance activities, including system updates, patches, and performance tuning to ensure continued reliability.
• Act as a Subject Matter Expert (SME) on supported applications, assisting with new initiatives, upgrades, and client-specific deployments.
• Coordinate the handover process of new or modified functionality from development teams, including performing software upgrades and ensuring comprehensive understanding for effective client support.
• Collaborate with cross-functional teams to improve support processes and contribute to continuous service improvement initiatives.

Benefits

Atos offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. This includes a pension scheme with contributions matched up to 10%, private medical insurance, income protection, and life assurance. Employees are entitled to 25 days of paid leave plus national holidays, providing ample opportunity for rest and personal time. Additionally, Atos provides a flexible benefits program, allowing staff to tailor benefits to their individual needs. The company also promotes a healthy work-life balance through flexible working arrangements and a supportive team environment.

Equal Opportunity

At Atos, diversity, equity, and inclusion are fundamental to our organizational culture. We are committed to providing a fair and inclusive work environment where all employees and applicants are treated with respect and dignity. As a Disability Confident employer, we actively encourage applications from all candidates, including those with disabilities, and are dedicated to making reasonable adjustments throughout the recruitment and employment process. We believe that a diverse workforce fosters innovation and drives better business outcomes, and we strive to ensure equal opportunity for everyone to succeed and grow within our organization.