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Key Accountabilities:
On-site Network Admin – Key Responsibilities
- Maintain site infrastructure: Ensure server rooms, comms cabinets, power, cooling, and physical security are fully operational and compliant
- Support the management of network equipment in partnership with Client Install, monitor, and troubleshoot switches, routers, firewalls, and access points
- Oversee cabling: Maintain structured cabling (copper/fibre), patching, and clear labelling to standards
- Perform site maintenance: Keep racks and cabinets organised, resolve cabling and hardware issues, and ensure safe working conditions
- Support operations: Troubleshoot incidents, assist with deployments, and support remote engineering teams
- Control assets: Track inventory, deliveries, installations, and equipment lifecycle on-site
- Document & report: Maintain accurate records, diagrams and document key decisions for the site
- Ensure compliance: Follow network standards, safety policies, and approved designs
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EUC
- Coordinate cutover activities to ensure all users receive their devices with the correct applications installed
- Manage any issues through to resolution in partnership with client and Global IT teams
Local OT/IT Systems Support
- Act as the primary on-site point of contact and owner for all OT and lab/factory systems.
- Provide first-line troubleshooting and support for OT and integrated IT/OT systems, escalating to central teams or specialist vendors where required, and managing those escalations through to resolution
- Support integration activities between IT and OT systems — ensuring connectivity is stable, secure, and well-documented
Local Vendor & Supplier Management
- Serve as the primary on-site interface for all local third-party suppliers of OT equipment, industrial software, instrumentation, and specialist engineering services
- Coordinate vendor access to site for installation, commissioning, maintenance, and support activities, ensuring compliance with site safety, cybersecurity, and access control requirements
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Change & Project Support
- Support the delivery of technology change projects within the pilot plant environment — including new equipment commissioning, system upgrades, and integration work — acting as the on-site technical authority for OT aspects
- Participate in cutover planning and execution, ensuring operational risk to the pilot plant is understood, communicated, and mitigated
Operational Continuity
- Monitor the health and availability of critical OT and lab systems, proactively identifying and resolving issues before they impact R&D operations or pilot plant runs
- Maintain and test business continuity and recovery procedures for key OT systems, ensuring the site can recover from failures within agreed timescales
- Support the handover of new systems into steady-state operations, including producing runbooks, training local users, and ensuring vendor support arrangements are in place.
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Jessica, London
Skills
Network Administration
OT Systems Support
Infrastructure Maintenance
Troubleshooting
Cabling Management
Asset Tracking
Vendor Management
Project Support
Business Continuity
Network Security
Incident Management
Technical Documentation