Systal Technology Solutions
Network Analyst
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Network Analyst
Glasgow
Competitive Salary and Benefits
We are Systal
We are Systal: a global managed network, cloud, and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security, and innovative potential of their IT infrastructure.
Role Overview
The NOC Analyst is responsible for proactively monitoring, managing, and supporting customer network and infrastructure environments to ensure maximum availability, performance, and operational stability.
The role provides first-line operational support across network, server, cloud, and security platforms, responding to alerts, incidents, and service events in accordance with agreed Service Level Agreements (SLAs) and operational procedures.
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What will you be doing?
- Serving as primary support of network operations by managing customer devices and end-to-end services.
- Assessing the source of the problem, severity justification, performing basic checks, and engaging the responsible team if needed.
- Basic technical overview of all supported technologies and vendors (Cisco, F5, Checkpoint, etc.).
- Network elements monitoring, fault identification, and management.
- Log remote access incidents and escalate.
- Provide monitoring metrics and incident data.
What will you be doing?
- Previous experience in a Network Operations Centre (NOC), Service Desk, or IT infrastructure support environment.
- Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Familiarity with network monitoring and alerting platforms such as SolarWinds, PRTG, Logic Monitor, Zabbix, or similar tools.
- Excellent verbal and written communication skills.
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Who are we looking for?
- Competitive salary and benefits package.
- Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
- Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
- You will get the opportunity to work with like-minded individuals at Systal and we work hard to create a sociable, enjoyable working environment.
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