BT Group
Network Cloud Engineering Professional 2
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Network Cloud Engineering Professional 2
Req ID: 59768
Job Function: Engineering
Posting Start Date: 10/08/2026
Posting End Date: 24/08/2026
Division: Networks
Job Location: GBR Ipswich - Adhara Building
Advertised Salary: Competitive with great benefits
Recruiter: Mark Thomas
Hiring Manager: Kaitlynn Rose
Career Grade: E
Internal Closing Date: 24/08/2026
About The Role
In Network Operations, we monitor and manage BT’s UK platforms and services 24/7, 365 days a year. This includes our UK transmission networks, core IP networks supporting Broadband, Ethernet and Mobile services, as well as legacy services such as PSTN, Private Circuits and ISDN30.
We also manage BT’s internet peering, Europe’s largest Wi Fi network, power and environmental systems across our exchanges, and the internal networks supporting BT staff and sites worldwide. Alongside this, our Cyber Security team handles a high volume of daily cyber threats, and our Network Cloud team is transforming our data centres to support evolving technologies.
Our role is to identify and resolve issues before they impact customers wherever possible. When incidents do occur, we respond quickly, restoring service efficiently while keeping customers and stakeholders informed with clear and timely communications. For Ethernet, MEAS and private circuit customers, we also carry out specialist diagnostics and repairs.
Most of the teamwork shifts in our operations centre at Adastral Park, delivering day-to-day service management. We collaborate closely with field engineers, customer-facing teams, other network service areas, and external suppliers. As technology evolves, Network Operations continues to grow and adapt to meet increasing demand.
What You’ll Be Doing
- Diagnose and resolve faults across Linux, OpenStack and SDN environments.
- Troubleshoot network connectivity and performance across tenant platforms.
- Support tenant onboarding, testing and day-to-day operations.
- Take ownership of incidents from start to finish, ensuring fast and effective resolution.
- Lead complex or high-impact incidents, making key technical decisions.
- Keep customers and stakeholders updated with clear, timely communications.
- Proactively monitor services using OSS tools to spot and fix issues early.
- Manage supplier escalations and drive timely resolutions.
- Maintain accurate documentation, processes and incident notes.
- Work closely with teams across Design, Build, Operations and suppliers to resolve issues.
- Ensure smooth handovers between teams to reduce service risk.
- Coach and support colleagues, sharing knowledge and best practice.
- Step up to provide leadership cover when needed.
- Drive continuous improvement by identifying gaps and improving ways of working.
- Follow processes, policies, and security standards at all times.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills / Experience
- Networks / Cloud experience
- Experience with Linux (Ubuntu). OpenStack experience is not required but a nice to have. (Nova, Neutron, Swift, Glance, Keystone).
- Solid understanding of IP networking (Routing, Switching, MPLS) and SDN (ideally Juniper Contrail).
Desirable Skills / Experience
- Proven ability to troubleshoot complex technical issues across infrastructure and networks.
- Good understanding of SLAs, incident management and service performance metrics.
- Confident taking ownership of issues and driving them through to resolution.
- Experience working with suppliers and vendors to deliver results.
- Strong communication skill, clear, concise and customer-focused.
- A collaborative approach, working effectively across teams and stakeholders.
- Ability to lead, mentor and step up when needed.
- Proactive, curious and solutions-focused mindset.
- Commitment to learning and development. An interest IP Networking or Linux certification (e.g. CCNA/JNCIA).
- Strong attention to detail and awareness of service impact and risk.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
About BT Group
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location