Severn Trent
Network Control Lead
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Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch. We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
In this role, you will lead a team within the Operational Control Centre (OCC), influencing key ODI’s (Supply Interruptions, Pollutions, Water Quality & C-MEX). You will manage Controllers, Technicians, and Technical Experts 24/7, making critical decisions on operational control and asset failures. Reporting to the OCC Business Lead, you will collaborate with various teams to ensure optimal outcomes and build stakeholder trust.
Your responsibilities include:
- Maintaining customer service for 8 million customers
- Mitigating fines
- Ensuring effective environmental performance through proactive monitoring
- Driving risk assessment for planned activities, emphasizing technical coaching and continuous improvement
- Leading incident management up to Operational Bronze level
- Serving as the Hydraulic workstream lead for higher-level events
Other Accountabilities Will Include
- Responsible for timely and effective responses to operational issues on the network.
- Responsible for forecasting future events and ensuring the control centre and field teams have contingencies measures in place for dealing with new incidents / events.
- Responsible for capturing costs and learning during events for post review analysis.
- Accountable for line management & development of technical skills within the team.
- To make sure every planned intervention meets the required preconditions & is delivered effectively.
- Work collaboratively with Water Resources for protecting grid resources through reactive events.
- Working closely to develop and maintain channels between planned R&C activity in line with PH&S department standards and the Operational control centre.
- Ensure all risk assessments for your teams are completed and conducted to the required SLA's, quality standard and is visible to all the relevant teams within STW.
- Accountable for the link between the planned work teams and reactive work team ensure 24/7 support for planned interventions.
- Play an active part in the wider Control Centre improvement plan in conjunction with the wider Control Centre Management Team – Flexing teams and workload between reactive and planned activity when needs must.
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What You’ll Bring To The Role
In order to succeed in this role, you should have:
- Strong programme management skills to prioritize work and adhere to SLAs and standards.
- Ability to influence all levels within the organization, building a network of key stakeholders.
- Identifying and acting on risks and opportunities is crucial.
- Managing the team flexibly to address these and create business cases when control measures aren’t possible.
- Effective meeting facilitation, strong leadership in line with the STW model.
- Ability to build sustainable development plans for the team.
- Ability to make commercially difficult decisions and link outcomes to broader business needs.
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What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite Perks That You’ll Get Being Part Of The Severn Trent Family:
- Salary: up to £66,257.25 (dependent on experience) + associated allowances
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,225 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Family friendly policies
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
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Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
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