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IT Lab Support Engineer - Apprenticeship
As an IT Lab Support Engineer within DTPS, you will play a key role in ensuring the reliability, performance, and compliance of laboratory IT systems. You will work at the intersection of technology and science, supporting lab operations by maintaining critical applications, infrastructure, and equipment connectivity.
Acquired Skills at the End of the Apprenticeship
- Ability to support a pharmaceutical company’s lab environment
- Support a company relocation (Slough to Windlesham)
- Building relationship/trust with key stakeholders
- Windows lifecycle management (upgrade OS and associated software)
- Hardware lifecycle management (replace hardware and migrate data)
- Work with instrument vendors and onboard new vendor supplied PCs
- Build PCs and VM clients using UCB’s image deployment system
- Maintain accurate records of lab assets within the Lab Inventory system
- Write LDAP queries to find Active Directory membership (Users and Computers)
- Run PowerShell queries and create reports with the output
- Create reports in Excel using formulas (e.g. VLOOKUP)
- Manage PCs in CommVault (backup and restore)
- Use Cisco Identity Services Engine (ISE)
- Deploy software via Microsoft Configuration Manager (SCCM)
- Assess patch level of PC and manually apply correct Windows cumulative updates
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Additional Skills
- Install and configure enterprise applications such as:
- Unicorn
- Empower
- Biacore
- ForeCyt
- Configure and manage VMware Horizon pools
- Manage VM clients via vSphere
- Perform network patching
- Competent in the use of RACS (Remote Access, Control and Support)
- Install/replace computer hardware (e.g. hard drives, graphics cards etc.)
- Clone hard drives and recover data
- Basic understanding of relational databases (schema design)
- Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets/requests)
- Basic understanding of network segmentation and VLANs
- Perform network performance testing via script and monitoring tools
- Issue troubleshooting
- Configuring CCTV systems
- Basic understanding of lab robotics and automation
- IT support requests and process workflows
Apprenticeship Contents
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
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Career Progression
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business. The training will expose the apprentice to a wide range of skills and competencies which would make them well placed for further study or suitable for many job opportunities in the life sciences sector.
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