IT Lab Support Engineer Apprenticeship

As an IT Lab Support Engineer within DTPS, you will play a key role in ensuring the reliability, performance, and compliance of laboratory IT systems. You will work at the intersection of technology and science, supporting lab operations by maintaining critical applications, infrastructure, and equipment connectivity.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Acquired skills at the end of the apprenticeship:

• Ability to support a pharmaceutical company’s lab environment
• Support a company relocation (Slough to Windlesham)
• Building relationship/trust with key stakeholders
• Windows lifecycle management (upgrade OS and associated software)
• Hardware lifecycle management (replace hardware and migrate data)
• Work with instrument vendors and onboard new vendor supplied PCs
• Build PCs and VM clients using UCB’s image deployment system
• Maintain accurate records of lab assets within the Lab Inventory system
• Write LDAP queries to find Active Directory membership (Users and Computers)
• Run PowerShell queries and create reports with the output
• Create reports in Excel using formulas (e.g. VLOOKUP)
• Manage PCs in CommVault (backup and restore)
• Use Cisco Identity Services Engine (ISE)
• Deploy software via Microsoft Configuration Manager (SCCM)
• Assess patch level of PC and manually apply correct Windows cumulative updates
• Install and configure enterprise applications such as:
  • Unicorn
  • Empower
  • Biacore
  • ForeCyt
• Configure and manage VMware Horizon pools
• Manage VM clients via vSphere
• Perform network patching
• Competent in the use of RACS (Remote Access, Control and Support)
• Install/replace computer hardware (e.g. hard drives, graphics cards etc.)
• Clone hard drives and recover data
• Basic understanding of relational databases (schema design)
• Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets/requests)
• Basic understanding of network segmentation and VLANs
• Perform network performance testing via script and monitoring tools
• Issue troubleshooting
• Configuring CCTV systems
• Basic understanding of lab robotics and automation
• IT support requests and process workflows

Where you'll work

208 Bath Rd
Slough
SL1 3WE

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Network engineer (level 4)

[Understanding apprenticeship levels](opens in new tab)

What you'll learn

Course contents

• Apply tools and techniques when securely operating and testing networks.
• Install and configure network components.
• Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
• Maintain security of the network against potential threats.
• Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
• Communicate outcomes of tasks and record actions in line with organisational procedures.
• Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
• Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
• Implement techniques to optimise systems or component performance in line with defined specifications.
• Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
• Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
• Operate securely, and apply process, policies and legislation within their business responsibilities.
• Configure and maintain network addressing in line with customer requirements.
• Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking.
• Apply tools and techniques when securely operating and testing networks.
• Install and configure network components.
• Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
• Maintain security of the network against potential threats.
• Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
• Communicate outcomes of tasks and record actions in line with organisational procedures.
• Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
• Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
• Implement techniques to optimise systems or component performance in line with defined specifications.
• Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
• Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
• Operate securely, and apply process, policies and legislation within their business responsibilities.
• Configure and maintain network addressing in line with customer requirements.
• Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking.