You will support the development of use cases, benefits frameworks and early-stage proposition blueprints that connect network capabilities to real customer outcomes.

You will produce or support clear, well-structured materials for decision-making, including:

• Customer need, segment and persona summaries.
• Use-case and benefits frameworks linked to customer challenges.
• Early-stage value propositions and proposition blueprints.
• Demand-validation plans, interview guides and workshop materials.
• Evidence packs combining customer, market and commercial insight.
• Recommendations on the next questions, tests or actions required.

Essential Skills / Experience

We are looking for someone with an interest in emerging network technologies and their potential application for customers and partners.

• Knowledge or practical experience of understanding customer needs and translating them into clear problem statements.
• Understanding of customer segmentation and personas, including how needs, behaviours, value drivers and buying considerations can differ across customer groups.
• Experience supporting customer discovery or demand-validation activity through interviews, workshops, surveys, desk research, hypothesis testing or analysis of existing customer insight.
• Ability to shape compelling value propositions that connect technology capabilities to real customer challenges and measurable outcomes.
• Ability to develop or support use cases, benefits frameworks, customer journeys or early-stage proposition concepts

Desirable Skills / Experience

Technical, product & innovation

• Understanding of product development or innovation lifecycles is desirable.
• Ability to learn quickly and work effectively where the technology, customer need or route to market is still developing.

Personal and collaborative

• Strong analytical, written, presentation and storytelling skills.
• Ability to structure information clearly, draw practical conclusions from evidence and communicate them to different audiences.
• Collaborative approach, with the confidence to engage stakeholders across technology, product, commercial and customer-facing teams.
• Good organisation and attention to detail, with the ability to manage several workstreams and deliver high-quality outputs.
• Curiosity, initiative and a willingness to test assumptions, seek feedback and continuously improve.
• Ability to operate constructively in an ambiguous, early-stage environment while seeking guidance and escalating issues appropriately.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

About BT Group

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.