Brainotech IT Solutions GmbH
Network/ IT Support Engineer
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About the Company
Brainotech IT Solutions is a global IT services and managed infrastructure company providing end-to-end enterprise technology solutions. The company specializes in supporting distributed organizations with scalable IT operations, field engineering, and infrastructure management.
Position
The Network / IT Field Engineer will be responsible for installing, mounting, connecting, testing, and troubleshooting IT hardware at designated customer sites, following the site-specific BOM and project requirements.
Key Responsibilities
- Install and mount timeclocks, kiosks, tablets, monitors, screens, peripherals, and other IT hardware.
- Install and mount AP (Access Point) devices according to site requirements.
- Support AV installation and conference room setup, including screens and related equipment.
- Complete physical cabling, connections, PoE equipment, USB docks, and peripherals.
- Perform hardware testing, functionality checks, and basic connectivity troubleshooting.
- Work from the Bill of Materials (BOM) and report missing, damaged, or faulty equipment.
- Complete site documentation and handover to the site representative.
- Carry out remedial or return visits where required.
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Requirements
- Previous experience as a Network Engineer, IT Engineer, Field Engineer, Infrastructure Engineer, or similar.
- Strong practical experience in IT hardware installation and deployment.
- Experience with screens, tablets, APs, monitors, kiosks, peripherals, and AV equipment.
- Drilling and mounting experience is required.
- Comfortable using hand and power tools for installation work.
- Basic networking, PoE, cabling, and connectivity troubleshooting experience.
- Ability to work independently at customer sites and communicate professionally.
- Valid driving licence and willingness to travel between UK locations.
- Comfortable working with or arranging scaffold where required.
- Ability to use TimeCamp for accurate project time tracking.
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Tools
Engineers must have access to the necessary tools for drilling, mounting, cabling, AP installation, and general IT hardware deployment, including appropriate hand/power tools and testing equipment.
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