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Network Manager – 12 month secondment
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
The Branch Network is the heartbeat of the communities in which we serve, guiding and supporting our customers and empowering them to bank with us using the channel of their choice. Our role on the high street is ever changing and we want to be at the forefront, delivering at pace with outstanding service and our customers at the centre of everything we do.
In this role you will:
- Support the day-to-day operational running of their branch, not only line managing a number of our Customer Service Team colleagues, but coaching and developing colleagues across the wider team and area.
- Put our customers at the heart of what you do by understanding, supporting, and fulfilling their needs through the channel of their choice, and actively promoting a customer centric culture within our branches
- Manage the risks and controls of the branch ensuring that operational losses are minimised
- Be a Brand Ambassador and the face of HSBC in the local community
- Drive a digital first culture in which products and services are provided in a digital format
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To be successful in this role you need to be a high energy self-starter with particular emphasis on inspiring and motivating others, we are looking for people with the following characteristics, skillset and experience:
- Customer-centric leader with strong personal financial services and banking experience; proactive in recognising and meeting customer needs.
- Digital-first mindset, driving adoption of products and services to improve customer outcomes.
- Strong risk management across all risk areas, spotting current and emerging risks to deliver quality outcomes.
- People leader and coach who develops, retains, and role-models inclusive, high-performing teams aligned to Network goals.
- Decisive change agent with excellent judgement and problem-solving skills; thrives in ambiguity, builds strong relationships, and delivers creative solutions.
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay package in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
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All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
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