iXceed Solutions
Network Operations Center Engineer
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Job Domain NOC Engineer
Employment Type
Permanent/12 Months Fixed Term.
Job Location
Cheltenham, UK
Working Arrangements
- 2-3 Days a week Work from Office. (Hybrid)
- Working in Rotational Shifts.
- Shift 1 – (7 AM – 3 PM UK Time.)
- Shift 2 – (9 AM – 5 PM UK Time.)
- Shift 3 – (11 AM – 7 PM UK Time.)
Salary Range
Eligibility
Job Description
Role Summary/Purpose
Technical Network lead role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework. This role is for leading a NOC team and delivering Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments.
This role requires a strong architect level knowledge of network and network security.
Qualifications/Requirements
- UKSV SC Clearance.
- Strong Network Data and Security knowledge. CCIE Level networking knowledge.
- Strong knowledge of configuring router, switches, and firewalls.
- Prior experience of NoC /Incident Handling and supporting Network technologies such as routing/switching, firewalls, load balancers, and proxies that underpin multiple data centres. Includes OEM such as Cisco, Fortinet, Checkpoint, and F5.
- Experience working with alerting and monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios, etc.
- Experience with packet analysis and low-level troubleshooting.
- Experience working with any ITSM tool such as Service Now.
- Strong verbal and written communication skills.
- Role includes P1 Operational on-call support, subject to scheduling.
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Essential Responsibilities
- Operational support of Network environments across two UK Data Centres and six manufacturing sites across the south of England.
- Support in-house ticket analysis, workgroup management, and escalations.
- Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products.
- Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in the region.
- Follow and promote change control processes to ensure compliance and protect service.
- Follow asset management processes in the region and improve CMDB accuracy.
- Document and control Standard Operating Procedure (SOP’s) for IT processes.
- Quickly able to technically analyse, diagnose, and resolve technical operational incidents and requests.
- Customer first delivery. Resolve issues with a desire to maintain service uptime & performance.
- Promote and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation.
- Collaboration with other teams across Linux, Windows, and DB teams.
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Desired Characteristics
- Demonstrate technical understanding of DC Architecture, Infrastructure, and service management.
- Experience with enterprise network design and architecture including HLD and LLD creation and presentation of solutions to an approval board.
- Experience with network automation tooling and techniques.
- Experience with Load Balancers and proxies.
- SoC Experience and some understanding of WAF and Firewall logs, etc.
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