Hamilton Barnes 🌳
Network Operations Center Engineer
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Job Title: NOC Engineer (24x7 Infrastructure Operations)
A high-growth, renewable energy-powered AI infrastructure and data-centre developer is building out its internal Network Operations Centre from the ground up, having recently brought the function back in-house. As the first point of technical response for infrastructure alerts, incidents, and service requests, you'll help keep customer-facing GPU and data-centre services stable across a rapidly expanding estate. The business is scaling fast, with a multi-megawatt data centre going live later in 2026 and several thousand GPUs planned by year-end, backed by a substantial pipeline of further sites in development.
Set up:
Remote initially, likely through the rest of 2026. Candidates must be open to working from the office in Bristol or Newport.
Join a NOC that's being built from scratch rather than inheriting someone else's legacy setup, with genuine input into how monitoring, escalation, and shift processes get shaped from day one.
Get in early at a business scaling from 60+ staff towards 80 to 100 by the end of 2026, and 2 to 3x growth over the following 18 to 24 months, with direct exposure to AI infrastructure, GPU environments, and next-generation data-centre builds.
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High visibility with leadership from day one, real autonomy in how you manage your shift, and a mixed skills matrix where network-heavy and infrastructure-heavy engineers develop through knowledge transfer from each other.
Responsibilities:
- Provide 24x7 first and second-line support across network, power, environmental, server, and GPU infrastructure alerts, responding within SLA
- Perform initial troubleshooting and incident triage, escalating clearly to engineering, field operations, Smart Hands providers, or vendors when required
- Create, own, and progress tickets through to resolution with accurate documentation
- Coordinate site access, dispatch requests, and maintenance windows with Smart Hands and field engineering providers
- Manage shift handovers, monitor shared inboxes and communication channels, and keep knowledge articles current
- Support outage management and root cause analysis, feeding into continuous improvement
- Maintain physical security and safety procedures during any hands-on or rack-level tasks
Skills/Must have:
- Experience: Previous experience in a NOC, infrastructure support, data-centre operations, managed services, or technical support environment, with first/second-line exposure
- Core Tech/Domain: Networking triage, troubleshooting, and escalation capability; Linux systems administration knowledge; exposure to data-centre hardware troubleshooting (racking, cabling, power/cooling basics)
- Methodology/Protocols: Comfortable using an ITSM/ticketing tool such as HaloITSM, ServiceNow, Jira Service Management, FreshService, or similar
- Soft Skills: Comfortable working independently on a 24x7 shift-based operations environment; must hold a full UK driving licence, live within roughly an hour of Bristol, and be open to achieving Security Clearance within the next 12 months
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Nice to haves:
- Data-centre background, or a blend of networking and infrastructure experience
- Experience or interest in AI infrastructure, HPC, or GPU environments
- Exposure to Grafana, Prometheus, SolarWinds, Zabbix, Datadog, CloudWatch, or similar monitoring tools
- Basic Bash or Python scripting
- ITIL awareness, or a background in cloud, hosting, MSP, or infrastructure operations
Salary:
Up to £50,000
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