Maintel
Network Operations Center Engineer
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🚀 We’re hiring: NOC Engineer | Blackburn
Are you a network-focused engineer who thrives on solving problems, supporting customers and keeping critical infrastructure running smoothly?
We’re looking for a NOC Engineer to join our Network Operations Centre in Blackburn, playing a key role in delivering reliable, secure and highly available network infrastructure and services to our customers.
💻 What you’ll be doing As a NOC Engineer, you’ll be at the heart of our operations, managing and resolving network faults from initial triage through to resolution.
You’ll be responsible for:
- Managing and resolving incidents within SLA, prioritising workload based on urgency and customer impact
- Troubleshooting WAN and network infrastructure across technologies including Cisco, Extreme and Aruba/HP
- Providing proactive and consistent updates to customers
- Supporting field engineers with project and fault-related queries
- Managing escalations with key technology vendors, including Cisco and Extreme TAC
- Identifying and escalating Major Incidents where appropriate
- Supporting and mentoring our NOC Associate Engineers
- Working collaboratively across Maintel Operations to deliver an excellent customer experience
- Contributing to NOC initiatives and helping us continually improve the way we work
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👀 What we’re looking for We’re looking for someone who is technically curious, customer-focused and confident working in a fast-paced NOC environment.
You'll ideally have:
- Previous experience working within a NOC or similar network operations environment
- Strong knowledge of network and telecommunications services
- Experience working with Cisco, Extreme, Aruba/HP or similar technologies
- Experience using service management and network monitoring tools
- An understanding of ITIL principles
- Experience within the telecommunications industry
- A good understanding of Cloud Services
- Excellent troubleshooting and problem-solving skills
- Strong written and verbal communication skills
- The ability to manage multiple priorities while maintaining a high standard of customer service
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Most importantly, you'll be a self-starter who enjoys technology, embraces change and isn't afraid to take ownership and get stuck in.
🌟 Why join us? This is an opportunity to become a key member of our NOC team, working with experienced engineers and supporting a diverse customer base while continuing to develop your technical expertise.
If you're passionate about networking, enjoy solving complex problems and want to be part of a collaborative team, we'd love to hear from you.
📍 Location: Blackburn 💼 Role: NOC Engineer 👉 Interested? Apply now or get in touch to find out more.
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