KCOM
Network Operations Engineer
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Network Operations Engineer, Split Shift (Permanent, Full Time)
Join KCOM’s Core Platform, Networks team as a Network Operations Engineer, where you will play a vital role in maintaining the performance, availability, and security of our network and IT environments.
Working within a 24x7 operational support function, you will be responsible for monitoring, troubleshooting, and resolving technical incidents across a diverse technology estate, supporting both internal systems and external customers. Acting as a technical escalation point, you will help deliver exceptional service levels while ensuring incidents are managed efficiently and resolved in line with agreed SLAs.
Salary: Up to £30,000 per annum dependant on experience
Location: Hull, Salvesen Way, office based
Advert Closing Date: 13th August 2026
We may close the advert early if we receive strong interest, so don’t wait!
Interview Dates: To be confirmed after advert closing date
Key Responsibilities
- Monitor and manage network, IT, and security services to ensure maximum availability and performance.
- Respond to alerts and incidents, investigating and resolving technical issues in line with SLAs, including supporting KCOM customer cases in line with Wholesale and Enterprise operations.
- Provide 2nd line support across WAN, LAN, server, desktop, and security environments.
- Own incidents through to resolution, keeping customers and stakeholders informed throughout.
- Escalate and coordinate issues with third-party suppliers, vendors, and technical teams.
- Perform proactive monitoring, testing, and maintenance activities to reduce service impact.
- Support change, transition, and continuous service improvement activities.
- Share knowledge, mentor colleagues, and contribute to a high-performing operational team.
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Candidate Requirements
- Security clearance eligible and willing to work within a split-shift, 24/7 operational environment.
- Experience in a Network Operations, IT Support, Service Operations, or Network Engineering role.
- Strong troubleshooting and incident management skills across network and IT technologies.
- Knowledge of WAN, LAN, server, desktop, and security environments.
- Experience working to SLAs in a customer-focused support environment.
- Familiarity with ITSM tools and ITIL service management principles.
- Excellent communication skills with the ability to work across technical and non-technical teams.
- Ability to remain calm, organized, and effective when managing multiple priorities.
About Us
KCOM goes beyond broadband - for us, it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
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Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools, as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be accepted at this time.
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