OMODA UK
Network Operations Manager
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About Us
OMODA & JAECOO
OMODA & JAECOO are new brands built by Chery Group, which is a leading Chinese automobile company. OMODA & JAECOO operate individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.
Chery Motors
Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market.
Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.
Position Overview
The Network Operations Manager is responsible for supporting the performance, governance and continuous development of the UK retailer network. Working within Network Development, the role will ensure that retailer standards, commercial policies and network programmes are effectively implemented and monitored, while providing the analysis and operational structure required to develop a profitable, sustainable and capable retailer network.
Responsibilities
Network Performance & Profitability
- Manage the retailer performance scorecard and associated KPI framework.
- Monitor retailer profitability, financial performance and operational health through composite and other performance data.
- Identify network trends, risks, underperformance and opportunities for improvement.
- Develop retailer and network-level benchmarking and improvement plans.
- Produce regular network performance reporting and recommendations for senior management.
- Support assessment of retailer financial sustainability and operational capability.
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Network Capacity & Development
- Monitor retailer showroom, workshop, people and operational capacity against current and future requirements.
- Identify constraints that may restrict retailer or Area of Influence potential.
- Support retailer facility, expansion, relocation and investment plans.
- Track agreed retailer development commitments and key milestones.
- Provide performance and operational insight to support wider network planning decisions.
Retailer Operations & Communications
- Coordinate Network Development communications, webinars, guidance and retailer updates.
- Maintain regular engagement with retailers to understand operational challenges and development requirements.
- Undertake retailer visits to review performance, standards and capability.
- Coordinate structured improvement and remediation plans where required.
- Identify retailer capability gaps and work with the Training function to support improvement.
Standards & Governance
- Coordinate the implementation and ongoing management of retailer operating standards.
- Monitor compliance and manage follow-up actions where requirements are not achieved.
- Support the implementation of commercial policies and Network Development programmes.
- Maintain appropriate governance, reporting and records relating to retailer obligations and agreed actions.
- Ensure standards and requirements continue to evolve in line with the growth and maturity of the network.
Programme & Supplier Management
- Manage relevant Network Development suppliers and external partners.
- Establish objectives, service levels and performance measures.
- Manage Network Development projects from planning through to implementation.
- Ensure programmes are delivered to agreed timescales, budgets and standards.
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Management Information
- Maintain clear reporting covering network health, performance, standards, capacity and development.
- Produce monthly and quarterly reporting for senior management.
- Provide analysis of emerging risks, opportunities and recommended actions.
- Support annual business planning and longer-term Network Development strategy.
Candidate Profile
Experience
- Strong automotive industry experience, ideally within an OEM, national sales company, distributor or major retailer group.
- Experience working directly with franchised automotive retailers.
- Experience in Network Development, Network Operations, Retailer Performance, Business Management or a related discipline.
- Strong understanding of automotive retailer operations.
- Experience analysing financial and operational performance.
- Experience managing multiple projects, stakeholders and external suppliers.
Skills & Knowledge
- Strong commercial and analytical capability.
- Good understanding of retailer profitability, composite reporting and operational KPIs.
- Knowledge of retailer standards, capacity and facility requirements.
- Ability to translate data into clear recommendations and actions.
- Strong stakeholder management and influencing skills.
- Confident engaging with retailer investors, dealer principals and senior management.
- Strong written and verbal communication skills.
- Highly organised and able to manage multiple priorities.
- Strong Excel and PowerPoint capability.
- Comfortable working independently within a fast-moving organisation.
Key Measures of Success
- Retailer profitability and operational health.
- Network standards compliance.
- Performance against agreed retailer KPIs.
- Delivery of retailer improvement and development plans.
- Network capacity and readiness for future growth.
- Completion of agreed retailer investment commitments.
- Quality and timeliness of management information.
- Successful delivery of Network Development programmes.
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