HCLTech
Network Patch Management Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments — no matter how big or small — can be traced back to an idea’s single spark.
It’s that spark — that inner drive — that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
To learn more about how we can supercharge progress for you, visit www.hcltech.com.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Title: Network Patch Management Analyst
Location: London / Birmingham
5 days work from office
This is a Fixed term contract role.
Key Responsibilities
- Coordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records.
- Perform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access.
- Execute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision.
- Monitor device health post-patching: verify interface states, routing table, and connectivity.
- Log patch activity and outcomes in ITSM tickets (ServiceNow / Remedy).
- Maintain network device firmware inventory and flag devices with outdated or end-of-support software.
- Communicate maintenance windows to impacted stakeholders and NOC teams.
- Escalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.
- Assist in generating weekly patch compliance reports for the network estate.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Technical Skills & Knowledge
- Basic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics.
- Familiarity with Cisco IOS CLI commands (show version, copy commands, reload).
- Awareness of device backup processes (TFTP/SCP configuration backups).
- Basic knowledge of network management systems (SolarWinds, CiscoWorks, or similar).
- Ability to follow detailed step-by-step patching runbooks.
- Understanding of ITSM change management and maintenance window concepts.
Soft Skills & Competencies
- Accurate and methodical – capable of following change procedures without deviation.
- Clear communication for coordinating maintenance windows with NOC and application teams.
- Comfortable working in shift / on-call environments including nights and weekends.
- Escalates promptly and accurately when issues arise.
Preferred Certifications
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+
- ITIL 4 Foundation
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills