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Position Summary
The Network Product Manager is responsible for managing the development and launch of network products and services that meet the needs of Claranet’s customers. They will drive the product strategy and roadmap, supporting cross-sell and growth across our portfolio, while working closely across Technology Practices, Customer Success & Growth, and Customer Experience and Managed Services. They are responsible for driving repeatability and scalability across existing and new products and services. The Network Product Manager will collaborate with Architecture and Technology Practices to develop next-generation secure, intelligent managed network services leveraging technologies like SD-WAN, SD-Branch, and SASE products and services alongside existing MPLS and Managed LAN. The aim is to provide solutions that resolve customer transformation, security, compliance, and scalability challenges.
Role Mission
Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to build and own the existing and future market-leading multi-solutions portfolio that Claranet offers to customers, enabling cross-sell and upsell.
Objectives & Key Results
The Connectivity Product Manager is part of a team representing a portfolio with over £110m+ per annum in revenue. The key objectives will be to:
- Develop and innovate network products and services that contribute to revenue growth and profitability, aligned to Claranet’s goals
- Ensure that products meet customer needs and address any issues or concerns that arise
- Contribute to the target of 70% of services being scalable, repeatable, and operationally supportable
- Product development is focused on meeting customer security requirements and benchmarked against Industry standards
- Ensure products are developed according to specifications and timelines and with commercial acumen in mind
- Maintain an up-to-date product/service catalogue
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Duties and Responsibilities
Essential Roles & Responsibilities
- Full product lifecycle management including ideation, new development, in and end of life management within our Infrastructure portfolio
- Create strategic product visions and roadmaps driven by experience, research and engagement with our customers
- Centre yourself around road mapping software to produce live product and project views that help support a clear strategy internally and to help our customers resolve transformation, scalability and compliance problems
- Lead product design and development working with internal and external project teams to deliver functional and repeatable new products
- Build, grow and utilise relationships with internal teams, partners and suppliers to support product lifecycle management
- Contribute to our go-to-market proposition strategy. That’s working closely with our proposition, marketing, sales, engineering and our partners to develop content and campaigns across a multitude of channels
- Own or contribute to user persona and value proposition design
- Support sales communities in winning new and retaining existing business through product training, customer meetings and general opportunity contribution
- Financial analysis and reporting of products being owned & managed
- Continual competitive analysis through the monitoring of product performance metrics coupled with industry innovations, trends and competition research
- Continual training. To keep on top of emerging technologies, capabilities and trends, make space and time for training. Train other business functions to transfer product knowledge and upskill individuals
- Create and maintain product documentation such as service level agreements, pricing tools, service descriptions and sales enablement content
- Contribute to the wider team performance driving new ideas, efficiency and process improvement
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About Claranet
Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
Equal Opportunities Statement
Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.
Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you!
To view full job description please visit our careers page
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