Network Provisioning Engineer

Most of the heavy lifting is automated. You will run that automation day to day, handle the steps that still need a person, and when something gets in the way, go and find out why and fix it. The job is less about typing configuration and more about knowing what to do when an order does not go to plan.

The role reports to the Head of Operations and works closely with Networks, Service Delivery, the Service Desk, and our field engineers. It is office based, with time in our datacentres. There is no on-call rota for this role.

Key Responsibilities

(Please note that this list is not exhaustive)

• Run the provisioning workflow day to day, picking up anything that fails or stalls and seeing it through to completion.
• Prepare and configure customer equipment for dispatch from approved templates, working with the warehouse and field engineers.
• Allocate ports and fibre panels, and record every change in the source of truth as you go.
• Provision datacentre services, including letters of authority, cross connect orders, and patching.
• Investigate provisioning issues, work out where they came from, and resolve them or get them to the right person quickly.
• Keep port reservations, decommissioned records, and service data accurate, so that the automation keeps working.
• Spot recurring failures and manual workarounds, and feed them back so that they get fixed properly rather than worked around.
• Raise change requests for anything outside standard configuration, and hand non-standard designs to Networks.
• Support field engineers during service turn-up.
• Give Service Delivery a clear picture of where each order is stuck from a network perspective and what is needed to move it.
• Communicate clearly in writing and on the phone, to colleagues and to customers.

Essential

The right candidate:

• Experience in a provisioning, service delivery, or technical support role, ideally in a service provider, ISP, or carrier environment.
• Working knowledge of networking fundamentals: VLANs, IP addressing, and how a service is built end to end.
• Familiarity with Layer 2 Ethernet services, including VLAN tagging and the basics of Q-in-Q.
• An understanding of Layer 3 services and the protocols behind resilience and failover, such as BGP and VRRP.
• Methodical with data, and comfortable working a queue and an automated workflow without being told what is next.
• A problem solver who follows an issue to its cause rather than working around it.
• Clear communicator with warehouse, field, and Service Desk colleagues, and with customers when needed.

Desirable

• Familiarity with a network source of truth or workflow tooling.
• Exposure to service provider equipment. We run Nokia, Juniper, RAD, and ADVA across our core and customer networks.
• Experience with Layer 1 fibre networks and datacentre cross connects.
• CCNA, JNCIA, or equivalent. Certifications can be obtained after joining, and we will support you through them.

Benefits

We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.

• Employee Share Plan
• Company pension scheme.
• Bonus scheme.
• 25 days of annual leave allowance that increases with years served (excluding bank holidays).
• Private Healthcare.
• Life assurance.
• Income Protection.
• Access to Spill, our mental health support partner.
• Cycle to work scheme.
• Half price gym memberships through the healthcare provider.
• Free eye test.
• Travel loan.
• Hastee app, to help manage your salary and finances.

Diversity, Inclusion, And Equal Opportunities

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.

Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.