Scottish Water
Network Service Operator
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Field Response Network Service Operative
Scottish Water has an exciting opportunity for a self-motivated, flexible individual to join our Team as a Field Response Network Service Operative in the Aberdeenshire area.
What You’ll Do
You’ll work as part of the Field Response team, representing Scottish Water when responding to customer enquiries. You’ll make quick, well-judged decisions to resolve issues efficiently and keep disruption to a minimum.
- Help protect the quality and integrity of our water network and assets, both new and existing.
- Use modern leak detection equipment to support fast fault finding and ensure repairs are completed efficiently.
- Always work safely, following Scottish Water health and safety policies and meeting all statutory requirements.
- Follow DOMS policies and procedures and apply the hygiene code of practice in everything you do.
- Listen to customers, show empathy, and communicate clearly to help resolve issues in challenging situations.
- Work confidently both on your own and as part of a team, managing your workload and meeting critical deadlines.
- Ensure all work is carried out safely to protect yourself, your colleagues, and the public.
- Use IT systems confidently and stay organized while working in a fast-paced environment.
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What You’ll Need
- Good working knowledge of industry standards and legislation, including HAUC specifications for reinstatement works and relevant Health and Safety requirements.
- Understanding and application of water and sewer hygiene codes of practice, including DOMS.
- Customer-focused with strong communication, reporting, and follow-up skills.
- Confident problem solver who can manage queries and build positive working relationships with both internal and external stakeholders.
- Flexible and willing to take part in a standby rota, helping Scottish Water maintain service coverage 365 days a year.
Looking Out for You
- 38 days of holiday every year (including public holidays), with the option to buy up to five more.
- Paid time off to volunteer in your community.
- Family-friendly policies around adoption, maternity, and parental leave.
- Flexible working.
- Pension (the ‘know-what-you’ll-get-when-you’re-retire’ kind) and life assurance.
- Participation in a company bonus scheme.
- Access to SW Splash – rewards that can save you money on holidays, bills, and shopping.
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The Not-So-Small Print
- This role is a Grade 5.
- Starting salary is £33,951 for new employees, with performance-driven pay progression up to a maximum of £39,911.
- Job offers are conditional and will be confirmed on completion of pre-employment screening, including referencing, criminal record checks, license checks, etc.
- Applications accepted until the 16th October 2026 at midnight.
- We encourage applications from those who don’t meet all criteria but are interested in the role.
- Adjustments can be made to the recruitment process to support candidates with disabilities or neurodiverse conditions.
- Valid UK driving licence required for driving on Scottish Water business and claiming business mileage expenses.
- Safety, health, and wellbeing are prioritized; Drug & Alcohol testing may be required.
- Records of candidates who haven’t submitted an application in the last 12 months will be automatically removed from the recruitment database.
We’re Here to Help
Ask us anything at SWRecruitment@ScottishWater.co.uk
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