Scottish Water
Network Service Operator
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Field Response Network Service Operative
About the Role
Scottish Water has an exciting opportunity for a self-motivated, flexible individual to join our Team as a Field Response Network Service Operative in the Aberdeenshire area.
What you’ll do
- Work as part of the Field Response team, representing Scottish Water when responding to customer enquiries.
- Make quick, well-judged decisions to resolve issues efficiently and keep disruption to a minimum.
- Help protect the quality and integrity of our water network and assets, both new and existing.
- Use modern leak detection equipment to support fast fault finding and help ensure repairs are completed efficiently.
- Always work safely, following Scottish Water health and safety policies and meeting all statutory requirements.
- Follow DOMS policies and procedures and apply the hygiene code of practice in everything you do.
- Listen to customers, show empathy, and communicate clearly to help resolve issues in challenging situations.
- Work confidently both on your own and as part of a team, managing your workload and meeting critical deadlines.
- Ensure all work is carried out safely to protect yourself, your colleagues and the public.
- Use IT systems confidently and stay organised while working in a fast-paced environment.
Knowledge of our DOMS policies and procedures with an understanding of the hygiene code of practice.
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What you’ll need
- Good working knowledge of industry standards and legislation, including HAUC specifications for reinstatement works and relevant Health and Safety requirements.
- Understand and apply water and sewer hygiene codes of practice, including DOMS.
- Be customer-focused, with strong communication, reporting and follow-up skills.
- Be a confident problem solver who can manage queries and build positive working relationships with both internal and external stakeholders.
- Be flexible and willing to take part in a standby rota, helping Scottish Water maintain service coverage 365 days a year.
Looking out for you
- Plenty of time to recharge with 38 days of holiday every year (including public holidays). You can also buy five more if you need a little extra time.
- Paid time off to volunteer in your community.
- Family-friendly policies around adoption, maternity, and parental leave.
- Embrace flexible working.
- Pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.
- Participate in a company bonus scheme.
- Access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.
The not-so-small print
- This role will be a Grade 5.
- Starting salary of £33,951. Performance-driven pay progression would allow you to move through the range to a maximum of £39,911.
- Job offers are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc.
- A valid UK driving licence is required for driving on Scottish Water business and claiming business mileage expenses.
- You may be subject to Drug & Alcohol testing in line with our policy.
- Candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database.
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Apply
If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until the 16th October 2026 at midnight.
Let us know if there are any changes we can make to our recruitment process to help you perform at your best. We’re very used to making adjustments, so please don’t be afraid to ask.
As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.
We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk
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