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Network Service Technician
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About The Role
The Network Service Technician position, based in Brixton, is a full-time, permanent role with Thames Water, offering a salary from £29,000 plus additional standby payments. Working 38 hours weekly, you will respond to a 1-in-8 rota covering late shifts and standby duties, with travel to other South London sites required. Your primary focus is resolving customer network issues, from pressure problems to urgent repairs, ensuring minimal supply disruption. Key responsibilities include operating and isolating water mains for scheduled or emergency tasks, and taking ownership of customer queries and complaints, often visiting them at home or their workplace. This customer-facing role demands strong communication skills and a practical approach to problem-solving.
We are looking for a Network Service Technician
This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be supporting with a variety of projects, ensuring the best service is given to our customers, helping with anything from pressure issues to emergency repairs.
Base Location
Brixton - SW2 1SB, travel to other South London sites required
Hours
38 hours per week, plus rota (1 in 8 late shifts & standby rota)
What you will be doing as a Network Service Technician
- Operating and isolating water mains for planned or emergency works.
- Owning and resolving customer queries and complaints at their homes or places of work.
- Supporting project work and leakage detection activities.
- Investigating and resolving network performance issues.
- Ensuring compliance with health and safety procedures and water quality standards.
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The essential criteria to help you succeed in this role is:
- Full UK licence as travelling between sites will be required; a company van will be provided.
- Excellent customer service and communication skills.
- An enthusiastic, can-do attitude.
- Confidence at completing hands-on tasks independently to the best of your ability.
- Strong IT skills.
- Basic knowledge of domestic plumbing or water mains/leakage would be desirable.
What’s in it for you?
- Starting salary from £29,000 per annum plus additional standby payments.
- Annual Leave – 24 days holiday per year, increasing to 28 days, and a wider benefits scheme.
- Company van provided.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
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Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements, and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work
We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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