Stampede
Network Support Engineer
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Network Support Engineer · Edinburgh · £50,000 · Full time, permanent · Immediate start
We put a small box in a hotel, pub or racecourse, and from that moment their guest Wi-Fi is our responsibility. We are looking for the engineer who makes that promise true: the person who gets each site live and who is the final word when something stops working.
What we do
Stampede helps hospitality venues turn their guest Wi-Fi into something useful. A guest connects, sees a branded portal, and the venue gets to know who visits and how often.
Underneath that sits SNAPguard: our own guest-network gateway, built and refined in house, shipped pre-configured to hang off the venue’s existing router and own the guest VLAN. On site it is two cables and a VLAN ID, because the hard thinking has already been done. The box has to work inside a network we did not build, do not own, and often cannot see. Solving that, hundreds of times over, is the job.
The role
You own a venue’s guest Wi-Fi from the moment the box arrives to the moment guests are online, and you are the escalation point when a live site has a problem. Roughly half the job is getting new sites live and half is keeping existing ones healthy.
Today there are 246 SNAPguard boxes in the field across 80 customers. Over the next twelve months we expect to add 500 to 1,000 more. Every fix should end up in the shipped configuration or the install guide, so the next fifty sites never meet the same problem.
Getting sites live
- Work out what a venue’s network actually is before the box ships: router, switches, controller, VLANs, and who looks after each of them.
- Tell the venue or their IT provider exactly what to configure, in writing, clearly enough that they can do it without another phone call.
- Run the setup call yourself when a site is unusual, and improve the process so that fewer sites are.
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Keeping them healthy
- Take the technical escalations our support team cannot close, and close them.
- Diagnose faults down the phone through whoever happens to be on site, usually a duty manager in the middle of service rather than an engineer.
- Watch the fleet, chase the boxes that have gone quiet, and find out why rather than assuming.
Making the next one easier
- Turn every repeated fault into a change to the shipped configuration, a monitoring check, or a line in the install guide.
- Own the runbooks for the failure modes we already know by name, and write the ones for those we do not.
- Decide which hardware goes to which kind of site, and hold that line as the fleet grows.
What we are looking for
- Real networking depth: you can read a router configuration rather than reset it. VLANs and trunking, firewall and NAT rules, DHCP, PPPoE, routing and tunnels are daily vocabulary.
- MikroTik and RouterOS, or the clear ability to get there quickly from Cisco, Juniper, Draytek or similar. Our fleet is hAP ax2, cAP ax, hAP ac2 and RB5009.
- Guest Wi-Fi as a system: captive portals, RADIUS authentication and accounting, MAC authentication, walled gardens, DNS, session handling, and a sense of why a phone sometimes refuses to show a splash page.
- Comfort in other people’s networks: UniFi, Omada, Meraki, Ruckus and TP-Link all turn up in front of our box.
- Wireless in awkward buildings: stone-walled hotels, marquees, racecourses and festival fields. Coverage, roaming and channel planning.
- Patience with non-technical people, and clear writing: most of this job happens in writing.
Bonus points
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Your very own career expert that helps elevate your application to the next level.
- Experience escalating faults to UK ISPs and Openreach.
- Hospitality, retail or multi-site estates.
- Scripting to automate the repetitive parts, in any language.
- A driving licence, for the small number of visits that cannot be solved remotely.
Being straight about it
This is an office-based role in Edinburgh, with UK venue visits. It will not suit anyone looking for remote or hybrid working.
- You will often be the most knowledgeable person on the call and still not have access to the equipment causing the problem. Diplomacy matters as much as diagnosis.
- Venues trade when offices do not. Most work sits inside normal hours, but there is a genuine out-of-hours tail and we will build a fair rota for it.
- You will be the first dedicated engineer in this seat: real ownership, no established playbook to inherit.
What you get
- £50,000 a year, full time and permanent.
- A desk in our Edinburgh office, and time out at customer venues across the UK.
- Genuine ownership, with direct access to the founders and to the engineers who build the product.
- Work that visibly lands: every fix you make to the shipped configuration reaches hundreds of venues.
How to apply
We are hiring for an immediate start and review applications as they come in. If you want your application to stand out, add a short note about a network you inherited and had to make work, and what you found when you opened it up. We will read that before we read the CV.
Full details: https://stampede.ai/careers/network-support-engineer
We are happy to hear from people who do not tick every box above. If you have the networking depth and the temperament for the customer side, tell us and we will talk.
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