Wiltshire Council
Network Technician
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Salary: £39,862 - £41,771 per annum
Hours per week: 37 hours
Interview date: 3rd – 4th of September 2026
As a Network Technician, you will be responsible for deskside network support activities and the performance of day-to-day maintenance activities for end-user support and networking devices. This includes public facing services provided at leisure centres, libraries, registration services, and main council offices.
You will make recommendations to overcome network and security issues, identify areas for service improvement, and propose solutions to the Network Engineers and the Operations Manager. Additionally, you will provide support and assistance in troubleshooting for customer-related incidents and concerns, escalating calls to the Network Engineers and Senior Network Engineers where required.
Requirements
We are seeking a candidate with a degree-level education or equivalent experience. Ideally, you will hold an ITIL v3 qualification or be willing to work towards achieving this. The technical skills required for this role include the ability to diagnose and support issues with various technologies such as:
- Structured cabling
- Access layer switching
- WIFI
- Branch firewall/routers
- UPS’s
A significant part of the role involves informing, helping, and advising customers clearly. Therefore, our Network Technicians must have excellent communication and listening skills and work effectively with other team members. Since this role involves travel throughout Wiltshire, a full driving licence will be required.
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Contact details
William Belcher, Operations Manager - Network & Telephony
William.Belcher@wiltshire.gov.uk
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Application criteria
Please download and read the role description and person specification carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.
If you have applied for this role within the last six months, you do not need to reapply. Your application will remain on file and will be considered.
We are firmly committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
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Statement of commitment to equality and inclusion
https://www.wiltshire.gov.uk/equality-diversity-public-sector-duty
Disability Confident Employer
Application process
https://jobs.wiltshire.gov.uk/help-and-support
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
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