Intergence

Intergence are a specialist technology consultancy that helps organisations design, build and optimise their IT infrastructure, offering services across areas such as network management, cloud solutions, systems integration and digital transformation.

About the Role

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

• Install and configure network infrastructure (hardware and cloud systems)
• Maintain network security and performance (firewalls, updates, access controls)
• Monitor and troubleshoot network issues using diagnostic tools
• Create and maintain technical documentation (diagrams, configs, recovery plans)
• Support operations through ticket management, prioritisation, and change processes

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Network engineer (level 4)

Course contents

• Apply tools and techniques when securely operating and testing networks.
• Install and configure network components.
• Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
• Maintain security of the network against potential threats.
• Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
• Communicate outcomes of tasks and record actions in line with organisational procedures.
• Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
• Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
• Implement techniques to optimise systems or component performance in line with defined specifications.
• Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
• Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
• Operate securely, and apply process, policies and legislation within their business responsibilities.
• Configure and maintain network addressing in line with customer requirements.
• Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking.