All other admin duties allocated by Pathway Coordinators

Working for Our Organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description and Main Responsibilities

Provide a comprehensive administrative service for the Neurosurgery Department at North Bristol NHS Trust

• Tracking notes and photocopying
• Processing clinic letters
• Contacting patients ensuring they are aware of upcoming appointments
• Contacting patient’s GP for additional information.
• To assist the coordinators with administrative tasks as required.
• Answer general hospital queries and appointment queries as appropriate.
• Respond to and resolve patient queries where appropriate and in line with departmental guidelines.
• Assist in supporting new members of the team
• Handle personal and confidential patient related information in a sensitive manner.
• Receive and accurately pass on information to relevant personnel/teams.
• Maintain and update accurate patient details on hospital computer systems and Microsoft office- Word & Excel.
• Book patient transport in line with the relevant procedure.
• Adhere to appropriate booking rules when rescheduling and cancelling appointments.
• Generate appointment letters as and when required.
• Take part in team meetings and play a role in service redesign.

All other admin duties allocated by Pathway Coordinators

Person Specification

Experience

Essential criteria

• Previous experience of working in an administrative and clerical role
• Time management skills with the ability to prioritise workload

Desirable criteria

• Must be able to work as part of a team and independently
• Experience of working in a high volume service

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.