Cats Protection
Neutering Support Advisor
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Team: Neutering Support
Location: Hybrid within a commutable distance of our UK Cat Centre in Chelwood Gate
Work pattern: 21 hours per week, Monday to Wednesday
Salary: Up to £15,356.20 per year
Contract: 12 months fixed term contract
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Neutering Support Advisor:
- Provide vital support to branches, centres, community teams, and vet practices.
- Responsible for offering clear guidance on voucher schemes, welfare packages, and neutering processes, while helping to resolve day-to-day queries.
- Help maintain accurate data records, ensuring teams have the information they need to make informed decisions. This is a varied, rewarding role for someone who enjoys problem-solving, supporting others, and working in a busy operational environment.
About the Neutering Support team:
The Neutering Support team is part of the Cat Welfare & Operations Directorate.
- Team of advisors and a Neutering Support Team Leader that provide front-line non-scripted support and advice to the public, Cats Protection employees, external partners, vets, and volunteers on the charity’s neutering programme.
- Facilitates the smooth running of the neutering department.
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What we’re looking for in our Neutering Support Advisor:
- Strong communication and customer support skills.
- Excellent organisation and attention to detail.
- Comfortable working with data, systems, and process-driven tasks.
- A collaborative, positive approach to working with dispersed teams.
- A passion for animal welfare and Cats Protection’s mission.
- Proven experience in a contact centre environment.
- Proficiency across multiple customer service platforms: phone, email, and social media.
- Excellent telephone manner and communication skills (verbal and written).
- Ability to manage difficult customer interactions and resolve issues empathetically.
- Strong knowledge of Microsoft Office, especially Word, Excel, and Outlook.
- Ability to work independently and perform accurately under pressure.
What we can offer you in a role where your work helps improve cats’ lives:
- Health and wellbeing support to help you stay well while working remotely.
- Ongoing learning and development to help you build your skills and grow your career.
- 26 days’ annual leave plus bank holidays, increasing with service.
- A competitive contributory pension scheme and life assurance for peace of mind.
- Financial wellbeing support, including access to Salary Finance.
- Additional support such as eye care vouchers and confidential employee advice services.
- Access to discounted pet insurance to help care for your pet’s health.
- Learn more about our full reward package: here
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Interested? Here’s how to apply:
Application closing date: 15 September 2026
Virtual interview date: w/c 21 September 2026
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- anonymised application form
- Virtual Interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
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