Pobl Group
New Build Customer Care Assistant
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About the Role
As our Customer Care Assistant, you’ll help deliver a responsive and supportive aftercare service to customers living in our new-build developments. You’ll be a key point of contact during the post-completion period, helping to manage queries, defects, warranty matters and complaints through to resolution.
You’ll work closely with customers, contractors, developers and colleagues across Codi, coordinating remedial work and keeping everyone informed along the way. You’ll also help monitor recurring issues, identify opportunities for improvement and support a consistent customer experience from the initial sale through to aftercare.
The role is agile and will be based predominantly in Swansea. However, occasional travel to Cardiff and Newport will be required to meet business needs.
Skills and Experience needed
We’re looking for someone with strong technical knowledge and experience of the construction, maintenance and repair of houses and apartments, alongside experience in a customer-facing role within the housing sector. You’ll understand construction methods, common defects and the processes involved in managing repairs and resolving issues effectively.
You’ll be a confident communicator who can work positively with customers, suppliers, contractors and colleagues, including when handling challenging or complex situations. You’ll be organised, proactive and comfortable balancing competing priorities, analysing information and finding practical solutions.
Good IT skills are essential, including experience using Microsoft Word, Excel, Outlook and Teams. Experience of CRM systems, defects management, new-build standards or complaints handling would be helpful but is not essential. You’ll also need a full driving licence and access to your own car for work purposes
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If this sounds like the role for you, take a look at the Customer Care Assistant JD & Person Spec to find out more.
Values
At Codi, our values are Compassionate, Authentic and Progressive. When you join us, you'll embrace these principles and thrive in an environment shaped by them.
Perks, Benefits and a glimpse into our Codi world
You'll be joining an ambitious Development team that's delivering high-quality homes and shaping communities across Wales. This is a varied role that combines hybrid working with some travel to developments, customer visits and meetings with contractors and partners. While you'll be based from our Swansea Office you'll also spend time with the wider team, and on occasions may need to travel to Cardiff and Newport for collaborating in person and sharing ideas.
This is a full time, permanent role (37 hours) with a salary of £32,952. You'll receive 26 days annual leave, rising to 31 days plus bank holidays. We work Monday to Friday, with the option to compress your hours into a 9 day fortnight. You'll also benefit from enhanced sick pay, wellbeing support, mileage paid at 55p per mile, and plenty of opportunities to learn, develop and progress your career with Codi.
👉 To explore the full range of benefits, perks and rewards available to colleagues, visit: Careers - Codi
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FREDIE
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Codi Group and we encourage you to apply now.
How do you apply?
If you have the skills and experience we’re looking for, please follow the prompts to apply online.
The recruitment process will consist of an initial first-stage interview via Microsoft Teams on 19th October. Candidates who are successful at this stage will then be invited to attend a second-stage interview in Swansea on 26th October which will include a task-based assessment and panel interview.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@codigroup.co.uk or 0300 3735262
Who are Codi Group?
Codi Group is one of Wales’ largest not-for-profit housing and care organisations, providing safe homes, personalised support, and vibrant communities where people can thrive. In 2024, Codi and Linc merged, combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together, we are committed to being compassionate, inclusive, and focused on making a positive difference every day.
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