• Provision of market leading products and services
• Service excellence, technical expertise, rapid response and clear and straightforward communications
• Investment in systems and infrastructure to support all areas of the business
• Strong financial management and close control of costs
• Ensuring profitability for Arc and our commercial partners
• Treating customers fairly

Qualifications, Experience and Competence

Experience and Functional/Technical Competencies

Education / Key Skills

• Strong background in B2B insurance sales, and regularly meeting and exceeding sales targets. This can include selling to Insurers, MGAs, Insurance Brokers, and other Affinity Groups (e.g. Banks/Building Societies)
• Sound Commercial knowledge and awareness with a strategic vision to develop and deliver long-term strategic plans.
• An income driven mindset
• Strong communication and interpersonal skills and the ability to build and maintain relationships at all levels.
• An ability to influence and communicate with confidence at senior levels
• ‘Art of the Possible’ and ‘Outside the box thinking’ which leads to an innovative and collaborative culture.
• Collaborate with others to achieve goals and make decisions to enhance business effectiveness.
• Analyse and resolve problems quickly.
• Good analytical skills, confident and able to work with data.
• Attentive to detail and organized.
• Must be self-motivated, flexible and able to manage several new business opportunities at one time

Essential

• Experience of B2B sales management within insurance industry, e.g. Insurers, MGAs, Insurance Brokers, and other Affinity Groups (e.g. Banks/Building Societies)
• Excellent verbal and written communication
• Excellent organisational and time keeping skills
• Confidence to own tasks without supervision
• Experience of using all Microsoft Office programs - specifically with knowledge and confidence of working on Excel

Desirable

• Good investigative and research skills
• Working knowledge of ancillary insurance products such as Legal Expenses Insurance or Home Emergency for example

Core Behavioural & Professional Competencies

Results Driven

• Displays energy, determination, and a sense of urgency to get the job done; understands the importance of meeting deadlines to achieve objectives; takes responsibility for organising own workload to ensure goals are met; identifies barriers or issues that might impact adversely on getting the job done and is proactive and innovative in resolving problems and finding solutions; strives for excellence.

Adaptable & Open to Change

• Demonstrates a willingness to adapt and change according to circumstances; is able to comfortably handle ambiguity and changes in priorities; identifies the requirement to demonstrate flexibility for the wider benefit of the department and the business; supports change and the drive to continuously improve.

Relationship Management & Customer Focus

• Builds and maintains strong internal and external customer and other relationships as relevant to role; is able to effectively understand and support customer needs while balancing business needs; takes responsibility for meeting agreed service levels and other commitments.; strives to deliver excellence and innovates to deliver solutions; ensures that everything that they do complies with all Treating Customers Fairly (TCF) principles.

Risk Management

• Is able to understand and identify common types of business risks for their functional or business area; actively supports the maintenance of an effective control environment; takes timely remedial action as may be required to prevent or minimise loss; proactively escalates risks to the appropriate party; supports continuous improvement in the management of risk.

Collaboration

• Demonstrates respect and integrity in all collaboration with others; works with rather than competes with others in the business to achieve company goals; builds trust through open communication; adapts style and messaging appropriately; seeks out and listens to the opinions of others; supports team building and an inclusive culture that values diversity.

Continuing Professional Development

• Proactively keeps up to date with regulatory and professional changes; maintains the required knowledge and skills to perform in post and undertakes all required / mandatory training; ensures that annual learning and development plans and Continuing Professional Development (CPD) obligations are achieved.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the on-going needs of the organisation.