Volkswagen Financial Services (UK)
New Business Senior Advisor
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SALARY: Starting from £26,186 per annum
LOCATION: Delaware Drive, Tongwell, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office, however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Permanent - 35 hours per week
CLOSING DATE: 28/08/2026 We reserve the right to close the advert earlier if we receive a high volume of applications.
About the Role
We’re looking for a New Business Senior Advisor to be responsible for supporting colleagues with operational delivery requirements and service levels. You will also support in complex process resolution from proposal documents submitted by VWG Dealers/Retailers.
This role will be instrumental in delivering high service levels to our retail partners, through the successful processing of over 500,000 contracts per annum.
What you’ll be doing
- Provide support and guidance with the training and induction of new advisors including supporting the delivery of training and initial embedding of skills for these new starters.
- Be proficient in multiple systems in order to achieve right customer outcomes.
- Working to agreed service levels, quality targets, and operational metrics as determined by the department relating to all aspects of New Business provision and Customer experience.
- Understand and adhere to all regulatory and compliance-based requirements.
- Add value on every interaction and ensure that retailers are armed with the right level of appropriate information to support the creation of a strong and trusted relationship between VWFS and the Customer.
- Coach and develop team members by providing regular feedback, identifying development opportunities, supporting skill enhancement, and fostering a culture of continuous learning and high performance.
- Take full ownership and use initiative to resolve Retailer queries within first contact resolution and deliver a personal service making VWFS feel easy to do business with.
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What you’ll bring
You’ll have fantastic attention to detail with some experience in coaching/mentoring.
Essential Experience & Skills
- Strong customer service focus
- Ability to cope under pressure
- Ability to be flexible with working hours as this role does require some evenings, weekends, and bank holidays - however, this is still within 35 hours per week
- An understanding of the financial services/automotive industry is preferable.
What’s in it for you?
Bonus
- Discretionary 10% on-target bonus (based on personal and Group company performance)
Pension
- Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if the employee chooses a 2% employee contribution.
Car schemes*
- Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance
- OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits
- From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions), and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
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We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
Why join VWFS UK?
You’ll have the opportunity to make a difference by helping us to achieve our mission.
Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us; we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
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