Ingeus
New Entrant Retention Lead (PIP)
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Company Description
Ingeus is a leading human services provider helping people, business, and communities thrive through employment, skills, and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Key Objectives
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Improve New Entrant Retention
- Reduce sickness, attrition, and avoidable exits during the early stages of employment.
- Identify individuals at risk and intervene early through structured support.
- Conduct save interviews to understand barriers to success and implement appropriate interventions.
- Ensure concerns raised through wellbeing checks, MI, or manager feedback are acted upon quickly.
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Support Progression Through the Learning Curve
- Monitor progress against learning curve expectations.
- Identify barriers to progression and coordinate support where required.
- Provide targeted interventions at key transition points, particularly movement from two to three cases.
- Ensure new entrants remain on track towards competency, approval, and probation completion.
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Provide Consistent Touchpoints and Wellbeing Support
- Deliver a structured programme of engagement throughout the new entrant journey.
- Facilitate regular touchpoints with managers, operational leaders, and clinical support teams.
- Coordinate wellbeing checks and ensure timely follow-up of concerns.
- Create a supportive environment that promotes confidence, resilience, and engagement.
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Strengthen Manager Accountability
- Support managers in delivering a consistent onboarding and probation experience.
- Ensure required touchpoints, meetings, and documentation are completed.
- Provide guidance on effective support conversations and early intervention.
- Promote clear ownership and accountability for new entrant success.
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- Coordinate Tailored Support Plans
- Develop and implement support plans for individuals requiring additional assistance.
- Support colleagues through operational, clinical, or personal challenges impacting performance.
- Coordinate interventions across managers, clinical leaders, and HR.
- Ensure continuity of support as individuals transition from the Hub into BAU.
Qualifications
Key Responsibilities
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New Entrant Journey Ownership
- Act as a dedicated support lead throughout the new entrant journey.
- Support induction, onboarding, and probation activities.
- Maintain visibility of all new entrants and their progression status.
- Ensure touchpoints and support activities are delivered consistently.
- Contribute to the development and maintenance of process guides, journey maps, and support documentation.
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Retention and Risk Management
- Conduct save interviews and retention conversations.
- Identify and manage individuals at risk of resignation, sickness absence, or disengagement.
- Track and monitor retention trends.
- Escalate concerns and coordinate timely interventions.
- Work proactively to reduce avoidable attrition.
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MI, Reporting and Progression Tracking
- Review and analyse new entrant MI on a regular basis.
- Monitor learning curve progression and approval readiness.
- Identify trends, risks, and opportunities for improvement.
- Maintain accurate records of support activities and interventions.
- Provide updates and recommendations to operational leaders.
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Wellbeing and Engagement
- Coordinate structured wellbeing check-ins throughout the new entrant journey.
- Follow up concerns raised through surveys, conversations, or management referrals.
- Promote a culture of support, inclusion, and personal accountability.
- Signpost individuals to appropriate resources and support services.
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Clinical and Operational Support Coordination
- Work closely with CSLs, CPMs, and operational leaders to ensure support is aligned.
- Coordinate access to learning resources, hot topics, coaching, and clinical support.
- Support individuals who are falling behind the learning curve.
- Facilitate additional support sessions where required.
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Recruitment and Onboarding Support
- Support recruitment improvements by providing insight into new entrant experiences.
- Assist with the development of realistic role previews and onboarding materials.
- Contribute to recruitment workshops and interviewer calibration activities.
- Support initiatives designed to improve candidate understanding and retention.
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Probation and Approval Support
- Monitor probation progress and approval readiness.
- Support managers in delivering probation reviews and documenting outcomes.
- Ensure clear plans are in place for individuals who require extended support.
- Facilitate successful transition from probation and approval into BAU operations.
Division
HAAS
Employment Type
Full Time / Fixed Term Contract
Compensation
up to GBP 44,000 - yearly
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