New Entrant Retention Lead (WCA)

Company Description

Ingeus is a leading human services provider helping people, business, and communities thrive through employment, skills, and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Salary: £45,500 + up to 10% performance bonus paid quarterly and competitive benefits package

Location: Remote with occasional travel

Role: The New Entrant Retention Lead is accountable for improving retention and early-career success of newly appointed healthcare practitioners within a highly regulated healthcare environment.

Responsibilities:

• Working in partnership with operational and clinical managers, Recruitment, Learning & Development, and Clinical Governance, the role leads early-career retention activity to reduce attrition, improve the new entrant experience, and strengthen management capability.
• Acts as a specialist advisor and owner of early-career retention, using insight, data, and practical interventions to support individuals and managers during the highest-risk stages of employment, while ensuring full alignment with clinical governance, contractual, and regulatory requirements.

Key Tasks:

• Lead the design and delivery of an end-to-end new entrant retention framework spanning pre-start, onboarding, training, and early independent practice.
• Identify early attrition risk points for newly qualified and transitioning healthcare practitioners, and implement targeted, evidence-based retention interventions.
• Act as a senior partner to managers, enabling them to effectively identify disengagement risk, hold retention-focused conversations, and balance performance, wellbeing, and governance requirements.
• Develop and embed practical manager toolkits, guidance, prompts, and training to support retention of early-career practitioners.
• Provide expert coaching and advice to managers on managing confidence dips, complexity, and professional identity transition in early practice.
• Lead and coordinate targeted retention interventions for high-risk individuals and cohorts, working collaboratively with L&D and Clinical Excellence to influence onboarding quality, training delivery, supervision, and feedback models.
• Ensure reasonable adjustments, pastoral support, and wellbeing resources are embedded, accessible, and consistently applied.
• Ensure all retention activity aligns with clinical governance, contractual obligations, professional standards, and regulatory requirements.
• Work with Clinical Governance teams to incorporate learning from complaints, incidents, and early performance concerns into retention improvements.
• Own early-career retention insight and reporting, including tracking attrition trends, monitoring intervention impact, and highlighting emerging risks for senior and operational leaders.
• Lead continuous improvement activity across the end-to-end new entrant journey to improve retention outcomes and practitioner experience.