Royal United Hospitals Bath NHS Foundation Trust
Newborn Screening Failsafe Officer
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Job Overview
We are seeking a motivated and organised Newborn Screening Failsafe Officer to join our dedicated screening team.
This is a rewarding opportunity to play a key role in supporting the delivery of high-quality newborn screening services, helping to ensure that babies and families receive timely, safe and effective care in line with national screening standards.
Working closely with midwives, health visitors, laboratory teams and other healthcare professionals, you will coordinate and monitor the failsafe processes for three national newborn screening programmes. You will help ensure that eligible women and babies are offered screening within the required timescales, maintaining accurate records and monitoring performance against national standards.
The successful candidate will be responsible for maintaining screening databases, carrying out detailed failsafe checks, and supporting the smooth running of screening pathways. You will also help maximise the effective use of clinic appointments, arrange interpreters where required, and act as a key point of contact for families and healthcare professionals. The role requires excellent attention to detail, strong organisational skills and a compassionate approach when supporting families.
This is an excellent opportunity for someone who enjoys working in a busy environment, is passionate about patient safety, and wants to make a meaningful difference to the care of newborn babies and their families.
Main duties of the job
You will coordinate and monitor failsafe processes across three national newborn screening programmes, ensuring accurate patient records, screening results and appointment information are maintained on local and national systems. By undertaking routine failsafe checks, you will help ensure babies progress safely through screening pathways and that national standards are met.
The role includes maintaining screening databases, producing reports and supporting the monitoring of service performance and quality standards. You will identify and escalate potential breaches, supporting actions to maintain compliance with NHS Screening Programme requirements.
You will provide administrative support to the ANNB Screening Co-ordinator, Newborn Screening Manager and wider team, including arranging interpreters, coordinating appointments, supporting meetings and assisting with audits, complaints and incident investigations.
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As a key point of contact for families and healthcare professionals, you will manage enquiries with professionalism, sensitivity and compassion. You will also act as the lead contact for the three Northgate Failsafe Systems, providing user support and guidance, while contributing to the ongoing development of a safe, effective and patient-focused newborn screening service.
Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed Job Description And Main Responsibilities
To provide administrative support to the ANNB Screening Co-Ordinator and Newborn Screening Manager and the wider team when required.
To arrange interpreters for pregnant people if necessary
To be confident and competent when dealing with distressed families during telephone or face to face conversations and ensure resolution of individual concerns.
To be responsible for answering telephone enquiries and referring to other members of the Department as appropriate.
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Prepare and attend multi-disciplinary meetings with the ANNB Co-Ordinator and Newborn Screening Manager as required.
To assist in the investigation of complaints or serious incidents of the Newborn Screening Service.
To act as the main point of contact in relation to issues/updates/training requirements of all 3 Northgate Failsafe Systems.
Person specification
qualification
Essential criteria
- GCSE English and Maths Grade A - C (or equivalent
- NVQ Level 3
Desirable criteria
- NVQ Level 3 in Newborn Hearing Screening
- 3 years working experience within the NHS
knowledge and experience
Essential criteria
- Excellent administrative processes knowledge and experience of recording and retrieving data
- Experience populating and managing excel spreadsheets and/or databases
- Good IT skills using a variety of software packages
Desirable criteria
- Knowledge of and previous experience of using Badger and millennium
- Experience of antenatal and postnatal screening programmes and failsafe
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
- Name: Victoria Mainstone
- Job title: Newborn screening manager
- Email address: Victoria.mainstone1@nhs.net
- Telephone number: 012252 821409
- Additional information: email is preferred contact
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