Factotum
NHS Client Partner
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About the role
Our client is an IT services consultancy who are seeking a Client Partner to support and grow their engagement across NHS England (NHSE) and the Department of Health and Social Care (DHSC).
This is a junior-to-mid level role, ideal for someone with around 5 years’ experience in public sector consulting or digital services sales who is looking to deepen their account ownership and develop towards a senior Client Partner position.
You will work closely with senior account leads, delivery teams and capability leaders to identify opportunities, shape propositions and close consultancy-led engagements particularly in User-Centred Design (UCD), digital delivery, service transformation, data and assurance-led programmes.
Typical deal sizes range up to £500k, often scoped as Statements of Work under existing frameworks and call-off contracts.
Key Responsibilities
Account & Relationship Management
- Build and develop trusted relationships across NHSE and DHSC, including digital, transformation, policy and delivery stakeholders
- Act as a day-to-day commercial contact for assigned opportunities within the account
- Support senior Client Partners in account planning, pipeline development and strategic positioning
- Maintain a strong understanding of client priorities, delivery pressures and policy context
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Business Development & Sales
- Identify, qualify and shape opportunities aligned to NHSE / DHSC priorities
- Lead or support the sale of consultancy and delivery services, particularly:
- User-Centred Design (UCD)
- Service design and discovery
- Agile delivery and digital transformation
- Assurance, governance and operating model support
- Own opportunities typically up to £500k, from initial engagement through to contract award
- Coordinate bid responses, proposals and pricing with delivery, commercial and assurance teams
- Navigate public sector procurement routes including G-Cloud, DOS, CCS frameworks and call-off contracts
Proposition & Offer Development
- Work with capability leads to shape and articulate clear, outcome-focused propositions
- Translate client challenges into scoped, deliverable Statements of Work
- Contribute to account-specific propositions aligned to NHSE and DHSC priorities (e.g. service transformation, user-centred delivery, assurance, live service improvement)
Collaboration & Internal Leadership
- Act as a bridge between clients and delivery teams, ensuring solutions are realistic, well-shaped and aligned to delivery capability
- Support smooth mobilisation and handover from sales to delivery
- Contribute to internal communities of practice, knowledge sharing and account learning
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Skills & Experience
Essential
- Around 5 years’ experience in consulting, digital services or professional services sales within the UK public sector
- Proven experience selling or supporting the sale of consultancy-led engagements, ideally including UCD or digital delivery
- Experience working with or selling into NHSE, DHSC, ALBs or NHS organisations
- Understanding of public sector procurement and governance
- Comfortable shaping opportunities and managing deals up to £500k
- Strong written and verbal communication skills, with the ability to engage credibly with senior stakeholders
Desirable
- Experience working on or selling services aligned to GDS, NHS Service Standards or DDaT
- Exposure to multi-supplier environments and complex stakeholder landscapes
- Understanding of health policy, digital transformation or regulated delivery environments
What Success Looks Like
- A healthy, well-shaped pipeline of opportunities within NHSE / DHSC
- Consistent delivery of high-quality Statements of Work that convert into successful engagements
- Strong, trusted relationships with client stakeholders and internal delivery teams
- Clear progression towards owning larger opportunities and broader account responsibility
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