Penrose Health
NHS Patient Retention Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Department: Registration and Retention
Location: London Bridge
Description
Every year, thousands of patients join, leave, or transfer between GP practices. Behind every registration is a person looking for access to care, and behind every de-registration is a patient whose experience can influence whether they stay connected to the services they need.
As a Patient Retention Advisor, you'll play a key role in managing this journey. You'll support patients through the registration process, ensure records are handled accurately and proactively contact patients who may be considering leaving our services. By understanding their concerns, resolving issues where possible, and helping them navigate our systems - you'll directly contribute to both patient experience and practice growth.
This is a role that combines administration, communication, and problem-solving in equal measure. You'll become an important link between patients and our practices while giving operational teams valuable feedback about what's working well and where improvements are needed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is much more than a traditional administration role. We're looking for someone who enjoys helping people, takes pride in getting the details right, and is confident building trust through positive conversations. If you enjoy solving problems, improving experiences, and making a genuine difference to patients, we'd love to hear from you.
Key Responsibilities
- Supporting patients through the full registration and de-registration process.
- Handling patient enquiries via phone, email, and digital channels.
- Processing forms and maintaining accurate records in EMIS.
- Contacting patients who may be considering leaving the practice.
- Understanding patient concerns and finding solutions where possible.
- Managing high volumes of administrative work while maintaining accuracy.
- Recording feedback and identifying opportunities to improve services.
- Working closely with teams across the organisation to resolve issues quickly.
- Contributing to the growth and retention of our patient community.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You’ll Thrive Here If You
- Have experience in customer retention
- Enjoy speaking with people and building trust quickly.
- Are highly organised and pay attention to detail.
- Stay calm and resilient when handling objections or difficult conversations.
- Take ownership and are motivated by achieving results.
- Understand that great patient care and operational performance go hand in hand.
- Are comfortable balancing administration with regular patient contact.
- Enjoy solving problems rather than simply following a script.
- Learn quickly and apply new information confidently.
- Want to play an active role in improving how services are delivered.
More Information
View the full job spec here.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location