NHS Ayrshire & Arran
NHSL (LC) 261969 Despatcher
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OUT OF HOURS SERVICE DESPATCHER
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Are you interested in supporting clinicians provide urgent care? Can you be flexible to work out of normal office hours? Do you enjoy working as part of a fast paced and dynamic team? Are you interested in regular secure hours of work? Do you want to work in an administrative environment which directly supports patient care, staff learning and quality?
If so, NHS Lothian’s Out of Hours Service would be keen to hear from you as we are recruiting Control Room Despatchers to our evolving service.
The role involves all aspects of managing urgent patient flow in out of hours in a primary care setting including arranging appointments with patients, organising paperwork for hospital referrals, discussions with clinicians to optimise patient journeys, setting up telephone advice calls and video conferencing. Experience and confidence in these aspects of patient navigation and support would be an advantage. A willingness to learn and develop the service are equally important.
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We are seeking Control Despatchers to provide regular hours either on a part-time or full-time basis. Part-time working can be as little as one regular session per week with the option to increase hours flexibly according to your availability. We are particularly seeking persons able to undertake Mon to Sun nightshifts/evenings and weekends.
While working for the Out of Hours service, you will be supported by a manager on call and in-house team leaders.
You will benefit from support with education, personal development and appraisal when working in the OOH service.
Successful candidates will be provided with training in IT systems relevant to the Out of Hours Service as well as NHS Lothian policies covering call recording, GDPR issues and image retention.
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You will have relevant, demonstrable experience and a track record of success in a team with colleagues - this may be health-care related or from another industry, but you will need to show or be willing to develop a commitment to patient-focused care, continuous development and life-long learning, including mandatory training and annual PDPs.
NHS Lothian is the second largest health system in Scotland with circa 24,000 staff and an annual revenue budget of £2.1 billion, serving a community of circa 900,000 people.
For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Karen Somerville - email karen.somerville@nhs.scot
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