Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Work collaboratively as part of a committed team to carry out a diverse range of tasks, delivering an outstanding experience to customers whilst being supported by your colleagues and line manager.

Recognise and identify each individual customer’s needs to ensure they receive a person-centred approach that puts the customer at the heart of everything we do by:

• Enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on their changing needs.
• Helping customers with daily activities, domestic support and assisting with preparation of meals, snacks and drinks whilst ensuring they maintain as much independence as possible.
• Safely helping with customer’s mobility including use of assessed equipment, aids or other manual handling equipment.
• Supporting customers with administering medication.
• Providing personal care and support to customers in line with Care Quality Commission (CQC) definitions, including helping customers to maintain their personal hygiene, appearance and physical wellbeing.

Inspire and motivate customers to develop life skills, independence and emotional well-being by:

• Recognising and engaging customers in activities that they show passion or interest in
• Working with customers to seek employment or volunteering opportunities for their personal development.
• Encouraging and enabling customers to communicate and interact with other people to build and develop relationships.
• Supporting and monitoring customers’ emotional wellbeing and healthcare needs ensuring appropriate contact and support with healthcare professionals.
• Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping.

Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.).

Provide companionship to customers, engaging in conversation to build genuine and trusted relationships.

Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environment.

Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken.

Promptly respond to and report any concerns relating to the care, support, well-being or behaviour of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all times.

Recognising any signs of abuse and immediately reporting them to a manager, ensuring local safeguarding procedures are followed.

Record all complaints and proactively talk through the complaints procedure with customers.

Ensure the building is well maintained, safe and secure by carrying out basic health and safety checks, security checks, reporting maintenance repairs, maintaining the cleanliness of the building and dealing with any incidences as per the local policy.

Other Duties

• You will be required to work flexible hours to meet customer and business needs
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Use the Lone Worker system as per policy as and when necessary.
• Participate in team meetings, attend regular supervisions and reflective practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your line manager.

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Essential Knowledge & Experience

• Experience of working in a team and communicating positively with other people.
• Experience of being able to organise tasks whilst supporting people and plan accordingly
• Be a team player with a caring, empathetic, flexible attitude and demonstrate a resilient, can-do attitude.
• Able to use initiative and have confidence to make and act on decisions.
• Basic administrative & IT skills.

Desirable

• Awareness of CQC standards.
• Experience of providing direct care to a vulnerable and diverse group of customers.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment