Pinnacle Property Management Ltd
Night Concierge
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NIGHT CONCIERGE
Rendall & Rittner
£31000-£34000
190 Strand - WC2R 1DT
4 on 4 off 1900-0700
DEVELOPMENT DETAILS
You’ll be the welcoming face at a prestigious riverside address of 216 bespoke apartments set across six elegant buildings, arranged around peaceful landscaped courtyards and opposite the historic St Clement Danes church. Residents enjoy five-star amenities, including a 24-hour concierge, pool, spa, fitness studio and private cinema, creating a hotel-grade environment where service expectations are high. With Temple Underground moments away and a calm, refined atmosphere, you’ll work in a polished setting that blends heritage views with contemporary luxury living.
ROLE EXPECTATIONS
You will deliver exceptional front-of-house service throughout the night, ensuring residents and guests feel safe, supported and warmly welcomed. You’ll manage building access and security, handle enquiries, coordinate deliveries and contractors, and keep detailed logs and reports so daytime teams are fully briefed.
What Success Looks Like
- Every resident interaction feels personal, professional and proactive, especially during late hours.
- The building remains secure and calm, with incidents handled swiftly and documented clearly.
- Handover reports are concise, accurate and ready for the morning team without follow-up needed.
- Visitor, key and parcel management runs smoothly, with zero lost items and clear audit trails.
- Amenity spaces are pristine, prepared and compliant with procedures at the start of each day.
- You anticipate needs, spot issues early and coordinate solutions without disrupting residents.
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How You'll Spend Most Of Your Time
- Managing access control, CCTV monitoring and nightly security checks across the development.
- Greeting residents and guests, answering queries and providing local and amenity information.
- Coordinating deliveries, logging parcels and ensuring timely, secure handovers.
- Scheduling and overseeing out-of-hours contractors, ensuring permits and procedures are followed.
- Completing detailed shift logs, incident reports and thorough handovers to daytime teams.
- Keeping the concierge desk and lobby immaculate, upholding brand standards at all times.
Who This Role Is For
- You bring a calm, composed presence and pride in delivering five-star service overnight.
- You’re detail-focused, reliable and thrive on routine done to a consistently high standard.
- You communicate clearly and courteously, even when under time pressure.
- You’re alert, safety-conscious and confident following procedures and escalation paths.
- You enjoy being part of a professional team and take ownership of your shift.
Experience That Helps
- Previous concierge, hotel front-of-house, luxury retail or airline customer service experience.
- Experience with access control, CCTV systems or working in a security-aware environment.
- Confident using building management or logging systems and standard IT tools.
- Handling incidents or emergencies and working with contractors or external partners.
- Knowledge of local transport, amenities and services to assist residents and guests.
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What We Offer
- 16 plus BH days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
Initial conversation with our talent team
Interview focused on your customer service approach, security awareness, incident handling, communication skills and reliability for night shifts
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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